Company Name:
Approximate Salary:
Per Year
Location:
Rogers, Arkansas
Country:
United States
Industry:
Other
Position type:
Full Time
Experience level:
Not Specified
Education level:
Bachelor's Degree

Client Services Specialist

Overview:

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Promoting safe living and working environments.
UL is a global independent safety science company with more than a century of expertise innovating safety solutions from the public adoption of electricity to new breakthroughs in areas such as sustainability, renewable energy, mobile payment security and nanotechnology. Dedicated to promoting safe living and working environments, UL helps safeguard people, products and places in important ways, facilitates trade and provides peace of mind.

Responsibilities:

  • Work with Clients and Agents to interpret testing requirements.
  • Draft and maintain client specific documents (e.g. QAPs, SOPs, protocols, etc...).
  • Download and adjust the GCM / Client Protocol to align specific test requirements with the submitted product. Include all related documents in infinity drag and drop.
  • Add pricing into infinity lab charge while setting up the tests. Include any price related documents in infinity drag and drop.
  • Liaise with UL global account teams to support clients testing needs.
  • Manage samples in-house to ensure timely delivery of results.
  • Collaborate with the internal departments & lab on any technical questions or issues.
  • Review test reports and ensured alignment with the appropriate client specified formats. Forward these when applicable, based on program requirements, to the Account Executives for review.
  • Update the Weekly Client Reports for key clients such as Scholastic, Hoffmaster, etc.
  • Prepare and email quotes/order acknowledgements to clients within 24 hours.
  • Logout finalized test reports after all testing and internal reviews are completed.
  • Perform other job related duties as assigned.


Qualifications:

University Degree (equivalent to bachelor's degree) in Science or a related discipline. Military service in a technical field, or five years of directly related experience will be considered in lieu of degree. Familiarity with government agencies and regulations as they apply, such as: the FDA, EPA, USDA, USP etc. Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients. Must be able to identify problems and offer workable solutions.Working Knowledge of Word, Excel, Internet, Access, Outlook and other company software programs.

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