Company Name:
Sutter Health
Approximate Salary:

Location:
Newport Beach, California
Country:
United States
Industry:
Clerical/Administrative
Position type:
Experience level:
Education level:

Patient Service Representative-Santa Cruz Call Center

Description:

POSITION SUMMARY\:

 

The Call Center Patient Service Representative, under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management.

 

Principal Accountabilities

 

  • Registers new patients and updates existing patient accounts, handling any system red flags as they are encountered in a courteous and professional manner.

  • Schedules patient appointments.

  • Responds to request from patients, family members, physicians and staff.

  • Accesses electronic health records tocommunicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases in accordance with performance standards.

 

 

Qualification:

MINIMUM POSITION REQUIREMENTS

 

Education, including Licensure/Certification/Registration

 

High school diploma or equivalent required

Minimum 6 months experience in a customer service position required

Graduate of a medical receptionist training program preferred

Minimum 6 months experience in a medical facility preferred