Assistant Manager (Lowell/Winthrop)

22-Nov-2024

Assistant Manager (Lowell/Winthrop)

Campus Services

67463BR

Position Description

Operational Management

Assist in leading team of non-exempt service staff in the overall management of a retail unit in full compliance with all food, occupational safety rules and regulations and customer service expectations.
 

• Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance and management, safety, etc.  
• Assistant with the implement and monitor FoodPro menu and inventory management system including, but not limited to: ensuring cost control and mitigation of loss prevention, completion of weekly inventory audits; maintenance of appropriate inventory levels based on menu needs, etc. 
• Solicit, sell, plan and execute simple to complex catered events including, but not limited to conferences, campus-wide events and commencement week events.
• Work with Unit Manager in developing, selecting catering menus in cost efficient, creative ways that meet the needs of the client.
• Maintain positive and professional relationships with internal and external University stakeholders. Provide outstanding customer service and ensure specialty diets and other nutritional needs are met.
• Ensure kitchen equipment (i.e.: dishwasher, ovens, refrigeration, exhaust and ventilation systems) is operational. Alerts Unit Manager of needed repairs.
• Ensure Unit’s physical plant is organized and in good repair. This includes, but is not limited to: walls, ceilings, floors, storage and receiving areas, servery, kitchen space, dining rooms, etc. Alerts Unit Manager of issues. 
• Ensure that Unit-specific sustainability goals and programs are being followed.
• Responsible to learn all aspects of retail unit including cash handling and micros.

Employee and Labor Management

Assist in providing leadership and direction to a diverse team of unionized, non-exempt workforce.  Promote and maintain a positive and collaborative working environment that promotes, open communication, consistency, fairness and opportunities for continuous learning while achieving the vision and mission of HUDS and the University.
 

• Develop and maintain positive, professional relationships with front line service staff via regular meetings, two-way communication, timely feedback, collaboration, and consistent visibility in the work unit.
• Develop and maintain professional relationships with Union Shop Stewards.
• Interview candidates and hire based on approved staffing pattern.  Complete probationary employee evaluation form as required.
• Assist Unit Manage to ensure performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings.
• In collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedures.
• Kronos timekeeping system is accurately and regularly maintained. Process timecards and absence requests in a timely manner and per HUDS policy and procedure.

Basic Qualifications

• Minimum of 2 years’ relevant work experience

Additional Qualifications and Skills

• Associates or Bachelors Degree in Hospitality Management or related field; or to two to three years of related, progressive foodservice management experience.Previous financial and human resource management experience in a food industry environment.
• Ability to learn and adapt to new systems and applications as needed.
• Ability to work nights, weekends and holidays and be on-call as needed.
• Experience with the sale and execution of catered events.
• Experience managing in a unionized environment.
• Knowledge of Kronos timekeeping software or similar system.
• Knowledge of FoodPro Menu Management system.
• Demonstrated ability to deliver exceptional customer service.
• Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse constituency.
• Strong time management, organizational and multi-tasking skills.
• Ability to meet multiple deadlines and manage competing priorities.
• Good professional judgment and ability to independently make sound business decisions.
• Skilled at addressing a variety situations and negotiating successful outcomes with a diverse group of stakeholders. 
• Must be adaptable to a frequently changing environment and ability to remain calm in stressful situations.
• Works professionally, ethically and with integrity; uphold the vision and mission of HUDS and the University.
• A passion for food and knowledge of current food trends. 
• Ability to become ServSafe Certified within six months of employment.

Physical Requirements

• Position frequently involves long hours and widely diverse duties
• Must be able to lift (approximately 20 to 30 pounds), bend, stoop and perform other physical exertion
• Ability to stand for extended periods of time

Working Conditions

• Ability to work evenings, weekends and holidays as needed
• Subject to wet floors, temperature extremes, and excessive noise
• Standing and walking for significant amounts of time is necessary

Additional Information

Emergency Status Designation: Essential Personnel

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
 

Work Format Details

This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Hospitality & Dining Services

Department Office Location

USA - MA - Cambridge

Job Code

Y0056P FD Food Services Prof II

Work Format

On-Site

Sub-Unit

Dining Services

Salary Grade

056

Department

Dining Services / Lowell-Winthrop

Union

00 - Non Union, Exempt or Temporary

Time Status

Full-time

Pre-Employment Screening

Criminal, Drug Testing, Education, Employment, Identity

Schedule

Tuesday, Wednesday & Thursday 11:30am - 8:00pm
Friday 9:00am - 6:00pm
Saturday 6:00am - 3:00pm

This is a twelve month position

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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