Custodial Supervisor

20-Sep-2024

Custodial Supervisor

Campus Services

66948BR

Job Summary

Campus Services Mission Statement:
To advance Harvard University’s mission of teaching and research, we partner to providestewardship, strategies, and services that create exceptional community experiences. The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment

As part of the Facilities Maintenance Operations (FMO) group in Energy and Facilities, Campus Services, this position is responsible for the daily supervision of custodial services operations in anassigned area(s), including all routine and specialty work. The FMO supervisor works closely with customer representatives as well as other members of Campus Services management to provide consistently high levels of customer satisfaction.

1. Ensures all Custodial Services operations adheres to customer-determined standards.
Develops cleaning schedules and routines to meet customer expectations for cleanliness
and sanitary conditions in compliance with all applicable environmental health and safety
requirements. Continually review and adjust schedules and routines as needed.
2. Provides hands-on training to custodians in effective cleaning procedures, proper use of
equipment and cleaning solutions, building security, and environmental health and safety
regulations.
3. Communicates effectively and consistently with custodial staff, community members, and
customers electronically and face-to-face to ensure excellent customer service. Utilizes
Microsoft Office software and customer electronic work order systems to prepare and
validate operational data. Meets with staff as needed to address issues and concerns.
4. Implements Green Cleaning procedures and train custodians in Green Cleaning
techniques in accordance with the FMO Green Cleaning Program.
5. Assigns and supervises work performed by hourly custodial employees and subcontracted
cleaning services (as required).

6. Performs regular cleaning quality inspections for all areas. Document inspection results
and initiate corrective actions as needed. Implement quality improvement
recommendations made by independent, third-party cleaning auditors.

Position Description

Position Description Continued:

7. Manages employee performance; provide counsel or disciplinary actions as necessary.  Demonstrate sound judgement in the application of performance management in accordance with both the collective bargaining agreement and established Campus Services management practices.
8. Ensures compliance with all Departmental, University, and governmental procedures, policies, and regulations. Assures compliance with bargaining unit agreement.
9. Ensures custodial operations compliance with all customer-established procedures for use and care of facilities.
10. Ensures custodial operations compliance with all procedures of workplace safety, environmental regulations, resource efficiency (recycling and energy conservation programs) and building safety.
11. Coordinates and supervise customer requested function set-ups, snow removal operations and response to emergency conditions.
12. Performs finance and administrative duties such as maintaining records of employee attendance and payroll, work schedules, key distribution logs, equipment and assist with monitoring supply of inventory.   
13. Works closely with the department human resources representatives to ensure the proper maintenance of all personnel records.
14. Leads, provides support to, or performs special projects (short and long-range), initiatives, and tasks as assigned/directed.

Basic Qualifications

• High school diploma or equivalent work experience required
• Two to three years of supervisory experience in a customer-focused custodial operation
required.
• Specialized knowledge of effective custodial and housekeeping procedures and cleaning
systems required.
• Excellent verbal and written communication, organizational, and time management skills
required.
• Demonstrated proficiency with various computer software systems and applications such
as Microsoft Office (Word, Excel, Outlook) and web-based applications required.
• Must be able to understand, explain, and enforce departmental and University policies
and procedures.
• Demonstrated ability to read, write and perform financial calculations and administrative
duties.

Additional Qualifications and Skills

• An understanding of Harvard’s academic, administrative, and collective bargaining
agreement structures is strongly preferred.
• Demonstrated leadership abilities and willingness to both lead a team and serve as an
active team member, demonstrated ability to solve complex problems involving multiple parties without clear lines of authority, demonstrated ability to implement data-driven
decision-making and process improvements, and demonstrated ability to maintain
flexibility in assignments and work with constrained resources on tight deadlines or in
emergency response roles.
• Demonstrated ability to develop favorable interpersonal relationships in a diverse,
customer-focused environment. Demonstrated excellence in written and oral
communications.
• Demonstrated ability to prioritize, delegate, and manage multiple responsibilities in a
dynamic, fast-paced environment.
• In-depth knowledge of cleaning technology and procedures utilized in a higher education
setting.
• Working knowledge of network-based systems preferred. Familiarity with handheld
computing, equipment diagnostics, bar-coding, and related technologies desired.
• Ability to communicate effectively in Spanish, Portuguese, or Haitian Creole is preferred.

Physical Requirements

Must be able to stand and walk for long periods of time, and access non-handicap accessible
workspaces/areas as well as confined spaces. Must be able to walk up and down stairs, climb
ladders, etc. and routinely walk between campus buildings/areas. Must be able to enter various
types of buildings, industrial plants, and/or construction sites. Required to wear personal
protective equipment where necessary. Must be physically able to perform and demonstrate all
custodial duties required of his/her crews.

Working Conditions

Emergency Status Designation: Critical Operations Personnel
This position is on-campus and is required to provide full on-site support, as well as during
emergency situations determined by management.

Additional Information:
The health of our workforce is a priority for Harvard University. With that in mind, we strongly
encourage all employees to be up-to-date on CDC-recommended vaccines.

Work Format Details

This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

About Us

Energy & Facilities (E&F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as 24/7 facilities -related call, alarm monitoring and dispatch center.  E&F provides a broad portfolio of labor-based services, including building maintenance, landscaping and custodial to a large portion of the University, as well as engineering, technical, and sustainability services.  Facilities Maintenance Operations (FMO) a department within E&F, offers primary building maintenance, landscape, fire safety, custodial and event support services to Harvard schools and departments on a fee-for-service basis.  All services are provided in strict accordance with regulatory requirements and customer-determined standards.
 

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Facilities

Department Office Location

USA - MA - Cambridge

Job Code

327056 Custodial Supervisor

Work Format

On-Site

Salary Grade

056

Department

Custodial Services

Union

00 - Non Union, Exempt or Temporary

Time Status

Full-time

Pre-Employment Screening

Criminal, Drug Testing, Employment, Identity

Schedule

Monday-Friday 10:00am-6:30pm
Days off: Sunday & Saturday
Location: Athletics

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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