Description
Who we are. We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
- Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
- Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
- Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
- Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
- Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
- Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you
Pay Grade F - CSR 1 - $30,700.56
Pay Grade G- CSR 2 - $33,042.48
Pay Grade H- CSR 3 - $35,618.88
This position is full-time working 40 hours per week. This position is Unclassified and Non-Exempt.
Job Responsibilities
Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
Minimum Qualifications
CSR 1-
High school diploma/GED and six (6) months of experience handling customer's questions, complaints and/or providing information.
CSR 2-
High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an
accredited college or university OR One year of experience in a customer service setting
communicating information OR One year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.
CSR 3-
Bachelor's degree from an accredited college or university ~OR~ Three years of experience in a customer service setting communicating information ~OR~ Two years of experience required at the lower level Customer Svc Rep 2 (GST121) or position equivalent.
Additional Information
Employment Information:
Current CBH employees are subject to State Personnel Board rules regarding salary.
CBH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. CBH may contact educational institutions to verify degree, diploma, licensure, etc.
The District Human Resource Department must receive an official transcript and/or proof of licenses, certifications prior to employment.
The candidate selected for this position may be subject to pre-employment drug screening, E-Verify, reference check and a criminal background check.
As an employee of CBH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
If you require accommodations under the American Disability Act (ADA), call to request by the closing date of this announcement to: 706-295-6642.
CBH is an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
The Northwest Georgia Health District offers State Health Benefit Health Insurance, Flexible Benefits and Retirement under the Employees' Retirement System of Georgia.