Gold Coast JCB - Service Master Technician

Position Purpose

Reporting to the Service Manager, the Service Technician is responsible for diagnosing, repairing and maintaining various types of heavy machinery, aerial equipment, generators, and other equipment for construction, industrial, agricultural and government applications. Always providing the best customer service possible by focusing on customer uptime, utilizing Gold Coast JCB unique abilities as JCB authorized dealer in the territory.  

Main Duties & Responsibilities

PrimaryJobRole

• • Complete and turn in reports that capture all time and work completed, with clear notes.
  • Provide diagnostic analysis, repair, or preventive maintenance for customer and company machines.
  • Assist and work with other technicians on complicated jobs and when required.
  • Ability to mentor, teach and advice other technicians.
  • Complete in shop or on-site system audits and evaluations on machines.
  • Assists with customers product clinics, field days, and related promotional events as needed.
  • Review work orders for completeness and accuracy, for Service Manager to be able to close and process billing.
  • Keep Service Department tools, equipment and company vehicles in good working and safe conditions.
  • Practice and adhere to all safety policies and training.
  • Maintain a clean and professional image according to JCB and Gold Coast JCB standards.
  • Conduct business in alignment with company’s Mission, Vision, and Core Values.

·         Essential Job Qualifications

• • College degree in Diesel or Technical related field.
    • Will consider equivalent work experience in lieu of educational qualifications.
  • 10+ years of experience as Service Technician or similar position, in a heavy machinery, truck, or diesel engine industry, with proven track record.
  • Bilingual (English / Spanish)
  • Strong written and verbal communications skills.
  • Knowledge of heavy machinery, truck or diesel engine industries.
  • Strong computer skills to perform diagnostics, complete and submit reports, etc.
  • Ability to travel.
  • Ability to lift up to 50 pounds.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk, with frequent lifting, guiding and/or carrying of light-weight materials or equipment for up to 12 hours. 
• Ability to twist upper body frequently, bend at waist, kneel, crouch and negotiate uneven surfaces;
• Able to lift up to 50lbs
• Use hands, arms and legs fully; grasp, manipulate, and assemble small to large objects with the aid of fork lifts or cranes as needed; see and hear well. 
• Must be able to hear with or without aid.
• Good eye hand coordination 
• Communicate by speech and hearing in person at a Basic English proficiency.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non- discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED

JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.

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Other details

• Job Family Customer Service
• Pay Type Hourly