At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.
Essential Functions/Responsibilities
Sales and Marketing
- Warmly greet prospective residents and create a personal connection while determining needs and preferences
- Professionally present the community and apartments along with specific features and benefits
- Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
- Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease
- Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors
- Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)
- Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily
- Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition
- Share promotional ideas and events for marketing timeline
- Assist in Social Media advertising as directed by the Manager
- Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager
- Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents
- Address and complete all other duties as assigned
Customer Service
- Understand and support the customer experience vision for Mill Creek Residential
- Communicate service guarantees and customer service standards to prospective and current residents
- Take ownership to personally address and resolve customer concerns in a timely professional manner
- Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers
- Contribute ideas for improving resident satisfaction to the Community Manager
- Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention
- Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied
- Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager
- Address and complete all other duties as assigned
- Embody the Mill Creek mission, values and brand promise in all that he or she does
Operational Standards
- Complete all new lease and renewal paperwork, including related addendums
- Attend any training classes/meetings as required or recommended by management
- Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager
- Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily
- Post Craigslist ads daily to generate traffic
- Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills
- Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates
- Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
- Address and complete all other duties as assigned
Education and/or Experience
- High School diploma or equivalent (GED) preferred
- Commitment to, and passionate for, providing outstanding customer service
- Strong communication skills (written and verbal)
- Multi Family or related property management experience, retails sales or hospitality experience
Skills/Specialized Knowledge
- Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication
- Ability to take ownership of resident issues and/or concerns and come to a resolution
- In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community
- Continuous research of area competitors such as pricing, amenities, features etc.
- Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
- Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
- Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices
- Capable of travelling between two or more communities, if necessary
- Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked
About the Benefits of joining the Mill Creek Team
- Competitive compensation
- Comprehensive medical, dental and vision
- Employer sponsored short and long term disability, Life and ADD insurance
- 401k with employer matching
- Paid time off benefits: Vacation, Sick, Holidays
Mill Creek is an Equal Opportunity Employer