Sr. Manager - Enterprise China Management, Cross Border Strategy and Offers

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

In August 2020, American Express launched a new network in mainland China through our joint venture, Express Company (EC). Amex is the first foreign network to operate in China, and this represents a significant opportunity for us to compete in one of the largest and most advanced payments markets in the world. The Enterprise China Management (ECM) team partners across EC and Amex to build the China business and capitalize on this incredibly exciting opportunity for growth. 

The Senior Manager role will be focused on liaising with key members of EC and other internal Amex stakeholders to support EC’s growth and drive outbound (OB) spend through partnerships, cross-border offers, and other initiatives.This role will be a champion for EC’s outbound business throughout the Amex organization, pitching new partnerships, socializing case studies, and reporting on OB trends.

Key Responsibilities include:

• Develop a strategy to grow OB spend for Chinese Card Members traveling outside of China and spending in key Amex markets
• Liaise, coordinate and negotiate across Amex teams and external merchant partners
• Proactively find opportunities to launch offers in partnership with APAC, EMEA and North American market teams
• Create and present compelling offers proposals, capturing EC’s OB value proposition and supported by data
• Create and deliver reports on offers campaign activities with key learnings for partners
• Deliver projects and campaigns against EC timelines by managing relationships with partners, finding opportunities and obstacles/risks, and providing strategic recommendations
• Become a go-to-expert on the China market, with a particular focus on OB consumer trends

Qualifications:

• 5+ years of experience in the payments industry, with sales experience and/or expertise in credit card offers or promotions
• Adept at forming thoughtful and considered perspectives, supported by both objective fact and strategic conviction
• Strong aptitude for influencing internal and external partners
• Comfortable working against tight deadlines, bringing structure to imperfect information and ambiguity, and developing associated action plans
• Strong work ethic with an intense will-to-win 
• Strong executive presence, effective written and verbal communicator
• Experience working in, or with teams in, China
• Flexibility to work across multiple time zones, as needed
• Ability to travel to mainland China if business need arises
• Working proficiency in Mandarin (speaking and writing) preferred, but not required

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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