USPS PMO Communications Specialist
Overview
LMI is seeking a Communications Specialist to support the Package Fraud Prevention Team (PFPT) within the United States Postal Service (USPS). The candidate will collaborate closely with internal teams and external stakeholders to deliver accurate information and support efforts to mitigate package fraud. Their role will involve synthesizing data, providing customer feedback, and fraud prevention insights to deliver clear and actionable communication.
At LMI, we’re reimagining the path from insight to outcome at The New Speed of Possible™. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to inspire creative solutioning and push the boundaries of capability. LMI advances the pace of progress, enabling our customers to thrive while adapting to evolving mission needs.
Responsibilities
- Respond to customer inquiries related to fraud concerns and package security metrics, primarily through email correspondence.
- Analyze and translate complex customer metrics and fraud prevention information into clear, understandable communication for both internal and external audiences.
- Ensure timely and accurate responses to customer and USPS concerns, adhering to USPS fraud prevention policies.
- Work with the fraud prevention team to gather and relay feedback from customers to improve processes and communication strategies.
- Track and monitor recurring fraud-related inquiries, providing data insights to enhance USPS's fraud prevention tactics.
- Conduct presentations for internal and external stakeholders as needed
- Collaborate with cross-functional teams to create templates, FAQs, and response guidelines for handling frequent customer concerns.
- Maintain an organized log of all communications, ensuring compliance with USPS standards.
Qualifications
Required Skills:
- Bachelor’s degree in communications, Public Relations, or related field.
- 5+ years of experience in a customer-facing communication role, ideally within a government or large organization.
- Strong written and verbal communication skills with a proven ability to address customer concerns professionally and effectively.
- Experience in dealing with sensitive information, particularly related to fraud or security issues.
- Proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint).
- Ability to quickly synthesize complex information into clear and concise messaging.
- Strong organizational skills and keen attention to detail.
Desired:
- Experience in federal government or federal government consulting.
- Experience in working with communication tracking systems and databases.
- Good time management skills.
- Experience with customer relationship tracking and manage communication history efficiently.
- Knowledge on data privacy and how to ensure proper handling of sensitive customer information.
- Experience in drafting communication materials, such as email templates or FAQs for a large customer base.
Target salary range $60,000 - 115,000.
Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.