Volunteer Coordinator

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role:
The Volunteer Coordinator is responsible for coordinating and supervising all patient care volunteer activities. Serves as a member of the Interdisciplinary Group (IDG) and acts as a liaison between staff, community, and volunteers.

Qualifications:
• Bachelor’s degree (BA/BS) or an equivalent combination of education and experience
• Minimum of two (2) years’ experience in volunteer coordination, preferably in a health care setting
• One (1) year supervisory experience strongly preferred
• Strong demonstrated capabilities in networking with community resources, and strong knowledge of such resources
• Strong communication skills (written and verbal) including face-to-face, telephone, and correspondence
• Strength in attention to detail and organizational skills
• Program development and implementation skills
• Must be able to interact successfully with clients, families and other agencies to present a positive and professional image
• Bi-lingual preferred
• Previous experience in health care and/or social services setting preferred
• Excellent telephone and computer skills
• Mobile Driver - Valid driver’s license and automobile insurance per Company policy
• Ability to travel in community
• Ability to take initiative and work independently

Competencies:
• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:
• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Demonstrates high ethical standards in areas of hospice mission and confidentiality, as well as display sensitivity to family needs.
• Complies with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Complies with Company policies, procedures and standard practices.
• Observes the Company's health, safety and security practices.
• Maintains the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Uses resources in a fiscally responsible manner.
• Promotes the Company through participation in community and professional organizations.
• Participates proactively in improving performance at the organizational, departmental and individual levels.
• Improves own professional knowledge and skill level.
• Advances electronic media skills.
• Supports Company research and educational activities.
• Shares expertise with co-workers both formally and informally.
• Participates in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:
• Meets standards of practice of the Volunteer Services Department.
• Recruits volunteers through community networking activities and marketing efforts.
• Screens potential volunteers through intake calls and interviews, and in training.
• Trains, assigns, supervises and evaluates patient/family care volunteers as well as volunteers for events, Speakers Bureau, administrative support and various other roles.
• Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition.
• Participates in volunteer-related special events, committees and task force groups.
• Maintains records of volunteers, ensuring that all file requirements are met and kept current.
• Serves as a liaison between team members and volunteers on the Interdisciplinary Group (IDG).
• Performs other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.