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It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The Medicaid Eligibility Specialist performs verification of benefits and obtains authorizations in accordance with all state, federal and third party payor contractual requirements.Qualifications: • High School Diploma or GED • Minimum of one (1) year of medical billing and collection or office experience • Knowledge of third party billing and state and federal collection regulations preferred • Ability to prioritize and multi-task independently with little guidance • Must be self-motivated and service oriented • Excellent written and verbal communication skills • Accurate typing and data entry skills Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advanced electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.Job Responsibilities:<ul><li>Scans admissions for patients without insurance and files Medicaid applications</li><li>Coordinates with families, social workers, patients, etc.</li></ul>• Performs insurance benefit verification for all payors. • Obtains authorization as required by plan benefit.• Processes incoming correspondence from payors. • Resolves any issues with coverage and escalates complicated issues to the Supervisor. • Ensures timely, complete and accurate processing of benefit information. • Prepares monthly nursing home room and board invoices. • Collaborates with Medicaid Eligibility Vendor to obtain Medicaid eligibility. • Obtains patient responsibility payment as needed. • Performs other duties as assigned.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Chapters Health System

Medicaid Application Specialist

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The Compliance Manager is responsible and accountable for overall implementation, evaluation and monitoring of accreditation and survey readiness for Federal, State, and Local agencies for a mid-size affiliate. The Manager reports directly to Compliance and Risk, working with affiliate leadership and clinical staff to meet regulatory requirements, manage risk situations, and maintain standards for AHCA licensure. This position reports onsite requiring in-person coverageQualifications:<ul><li>Bachelor’s degree in related field, or an equivalent combination of work experience and education</li><li>Minimum of three (3) years’ related experience with knowledge of compliance and risk</li><li>Minimum of one (1) year of management/supervisory experience preferred</li><li>Strong business foundation with proven analytical and problem-solving skills</li><li>Demonstrated skills in fiscal management, utilization of analytical and statistical tools, data analysis, and outcomes management</li><li>State and Federal regulation knowledge and current updates</li><li>Knowledgeable in Conditions of Participation for Hospice and the National Patient Safety Goals</li><li>Able to communicate effectively (written and verbal) in English</li><li>Excellent management of group dynamics and conflict resolution</li><li>Knowledge of and ability to apply process improvement theory and process mapping</li><li>Computer knowledgeable and competent with statistical applications and graphics</li><li>Able to work with minimal supervision and exercise a high degree of discretion and independent judgment</li><li>Able to prioritize multiple job responsibilities, exercise critical thinking skills, and effectively handle stress</li></ul>Competencies:<ul><li>Satisfactorily completion of competency requirements for this position.</li></ul>Responsibilities of all employees:<ul><li>Represent the Company professionally at all times through care delivered and/or services provided to all clients.</li><li>Comply with State, federal and local government regulations, maintaining a strong position against fraud and abuse.</li><li>Comply with Company policies, procedures and standard practices.</li><li>Observe the Company's health, safety and security practices.</li><li>Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.</li><li>Use resources in a fiscally responsible manner.</li><li>Promote the Company through participation in community and professional organizations.</li><li>Participate proactively in improving performance at the organizational, departmental and individual levels.</li><li>Improve own professional knowledge and skill level.</li><li>Advance electronic media skills.</li><li>Support Company research and educational activities.</li><li>Share expertise with co-workers both formally and informally.</li><li>Participate in Quality Assessment/Performance Improvement activities as appropriate for the position.</li></ul>Job Responsibilities:<ul><li>Participates in all federal, state, and local surveys and accreditation activities for the assigned affiliate, including coverage for another affiliate, as needed, for vacations or time-off.</li><li>Maintains effective communication with all employees promoting: (a) use of the compliance hotline, (b) heighten awareness of the Standards of Conduct, and (c) understanding of new and existing compliance issues related to policies and procedures.&nbsp;</li><li>Coordinates and facilitates auditing activities relative to comprehensive Compliance Program initiatives.&nbsp;</li><li>Ensures policies and procedures are up-to-date.</li><li>Collects, analyzes, and trends data on patient incidents utilizing the event reporting system.</li><li>Facilitates root cause analyses of adverse events and participates in action plans; monitors implementation and outcome of action plans as related to findings from federal, state, or local accrediting/licensing agencies.</li><li>Identifies needs or seeks direction in identification of needs to maintain expertise and keeps current with health care trends and practices as related to organizational policies and federal, state, or local regulatory statutes.</li><li>Performs other duties as assigned.</li></ul>This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Compliance Manager - HPH Hospice

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!This position offers you the opportunity to provide specialized care for all people with complex needs related to life-changing illness. Hope offers diverse opportunities across our service areas throughout SW Florida. You can make a long lasting and positive impact while providing compassionate care, reliable expertise and life-changing inspiration. • Key Responsibilities o Demonstrates the ability to administer quality primary care in a professional manner which supports the patient and families. o Provide documentation in the patient record that meets criteria for good medical practice and addresses legal mandates. o Provide on-call coverage for patient / families on a rotation basis (not applicable to all positions). o Communicate successfully with other Hope Healthcare services. • Knowledge &amp; Skills o Adult Health, Primary Care and / or Geriatrics o Hospice or Palliative Care (preferable) o Practices within the standards of the American Nurses Association for: Scope and Standards of Practice, Code of Ethics for Nursing, Nursing’s Social Policy Statement and Specialty Nursing Standards • Required qualifications o Advanced Nursing Degree, Master’s level from accredited nursing school. Specialty in Adult Health, Primary Care, and Geriatrics preferred. o Current unrestricted APRN license, Florida. o Certification in Hospice and Palliative nursing preferred. o Must possess / be eligible for Medicare license (Medicaid preferred) as a participating provider. o DEA license required. o Must possess a valid driver’s license in the state of Florida, current automobile insurance, and reliable transportation.Certifications/Licenses/Registration:Must possess a valid driver’s license in the state of Florida, current automobile insurance, and reliable transportation. A current license to practice Advanced Nursing in the State of Florida is required. Credentialing through ANCC as a NP is preferred. Certification in Hospice and Palliative nursing is preferred.Experience RequirementsKnowledge of the principles and practices of primary medical care and palliative medicine. Certification in Hospice and Palliative nursing is preferred.Position Specific Responsibilities (not all inclusive)Provide medical care for patients assigned in person, and by telephone communication with staff nurses. Provide documentation in the patient record that meets criteria for good medical practice, addresses legal mandates, and adequately supports billing codes. Communicate successfully with other Hope HealthCare Services employees, the public, and community physicians in a manner that represents Hope’s culture of a collaborative and positive work environment. Assist the Medical Director in maintaining 24 hour, 7 day per week medical coverage for PACE patients in Hope Hospice facilities and services (if applicable). Provide on-call coverage for Hope Palliative Care patients/families on a rotation basis (if applicable). Participate in Hope PACE medical staff meetings and complete any mandatory continuing medical education activities as directed by the administration, in addition to CME needed to maintain certification. Participate in any Quality Assurance activities approved by the administration as appropriate to your job setting. Follow federal and state laws regarding medication prescription.Represent the company in a positive and professional manner at all times with others, e.g., co-workers, management, vendors, and customers. Consistently represents Hope with integrity and professionalism. Complete all job responsibilities in a thorough and complete manner, utilizing good judgment in all aspects of the job. Carry out duties and responsibilities in a manner that exemplifies excellent customer service. When unsure of a directed task or any part of job responsibilities, proactively seek the assistance of immediate supervisor. Assist with special projects, as requested. All other job duties as may be assigned.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Nurse Practitioner-PACE-Hope Healthcare

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The Thrift Store Truck Driver’s primary responsibilities include pick-up of donated items, and occasional delivery of large purchased items to all Thrift Stores owned and operated by the Foundation.Qualifications: • High School/GED level reading and math skills • Experienced driving skills • Company Driver - Valid driver’s license • Knowledge of assigned store area preferred • Ability to read a map and follow directions • Ability to communicate effectively, both verbally and written, with donors and other employees • Physically able to lift up to 80 pounds • Able to physically navigate stairs, narrow spaces and tolerate heat/cold while lifting and transporting heavy objects • Ability and have knowledge of how to break down furniture in order to move it and how to reassemble • Ability and have knowledge of how to move furniture in and out of donors’ and customers’ homes to limit damage to home or donated items • Ability to remain calm and troubleshoot/handle vehicle service issues independently Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Strictly follows the daily pick-up and delivery routes provided each day to effectively and efficiently manage time lines and schedules. • After proper training from management, plots routes and/or dispatches for non-scheduled pick-ups, deliveries, and transfers. • Exercises quality control of donated items by assessing the items’ resale eligibility. • Loads truck and secures items by practicing safe and proper body mechanics relative to lifting and transporting heavy items such as furniture, boxes, books, etc. • Maintains safe operation by complying with operational policies, procedures and standards, as well as state and local driving rules and regulations. • Cleans truck interior and exterior and ensures all maintenance work is completed according time appropriate timelines. • Ensures accountability standards for gas cards, receipts, and in-kind acknowledgements are met. • Maintains personal standards by presenting a neat and clean appearance, promoting a positive, courteous and safe work environment, and ensuring personal timekeeping procedures are met every day. • Performs other duties as assigned.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Thrift Store Truck Driver-Bonita Springs-Hope Healthcare

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!The CNA performs personal care, homemaker assistance and defined nursing procedures for patients and their caregivers while under RN direction and supervision.Qualifications:<ul><li>High school diploma or GED or an equivalent combination of education and experience</li><li>Current certification as CNA in the state in which employee will be working</li><li>Minimum of six (6) months of CNA or Home Health Aide experience preferred</li><li>Active BLS for healthcare professionals from the American Heart Association or Red Cross.</li><li>For current Hope Employees: BLS should be obtained by January 1, 2025</li><li>For current Capital Caring employees: BLS should be obtained by November 1, 2024</li></ul><ul><li>Mobile Driver - Valid driver’s license and automobile insurance per Company policy</li><li>Reliable transportation to meet work schedule</li><li>Ability to use equipment with visual and auditory mechanisms</li><li>Ability to communicate (written and verbal) in English</li><li>Ability to manage the emotional stress of working with and caring for ill patients and their families</li><li>Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation</li><li>Must be able to physically access any home or facility in assigned area (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning)</li><li>Must be able/willing to have contact with individuals with communicable diseases</li></ul>Competencies:<ul><li>Satisfactorily complete competency requirements for this position</li></ul>Responsibilities of all employees:<ul><li>Represent Company professionally at all times through care delivered and/or services provided to all clients</li><li>Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse</li><li>Comply with Company policies, procedures and standard practices</li><li>Observe Company's health, safety and security practices</li><li>Maintain the confidentiality of patients, families, colleagues and other sensitive situations within Company</li><li>Use resources in a fiscally responsible manner</li><li>Promote Company through participation in community and professional organizations</li><li>Participate proactively in improving performance at the organizational, departmental and individual levels • Improve own professional knowledge and skill level</li><li>Advance electronic media skills.</li><li>Support company research and educational activities</li><li>Share expertise with co-workers both formally and informally</li><li>Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.</li><li>Job Responsibilities:</li><li>Maintains competencies/contact hours as required by Company and regulations.</li><li>Provides only patient/caregiver services according to written Aide/Caregiver Plan of Care and Company policies and procedure.</li><li>Practices safe and proper body mechanics relative to moving, positioning and transferring patients.</li><li>Assists patient and or caregiver in maintaining a clean and safe home.</li><li>Provides caregiver relief as part of the Plan of Care.</li><li>Transports supplies, lab specimens, documents and other items needed to meet the Plan of Care as requested by the RN.</li><li>Under the direction or supervision of an RN, the Aide may perform activities that promote activities of daily living.</li><li>Contributes to the development of the Plan of Care by reporting observations to RN.</li><li>Communicates any significant issues or symptoms to the RN or Clinical Manager.</li><li>During times of emergencies (i.e. Hurricanes, etc.), the LPN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency</li><li>Performs other duties as assigned.</li><li>Some locations may require:</li><li>Cross training to field (home/facility/admission) positions of equal licensure/certification and scope when hospice house census calls for flexible staffing.</li><li>Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.):While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel.Frequently required to: safely transfer/ambulate patients; stand; sit; reach with hands/arms; lift; bend; pull; push; balance.Occasionally required to: stoop/crouch; kneel; climb stairs.</li></ul>This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

CNA - Hospice Aide - GSH

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!The Registered Nurse (RN) provides quality nursing care via nursing process, patient and family education, and documentation.Supervisory Responsibilities:&nbsp; The RN is responsible for supervising LPNs, CNAs, Unit Secretaries, and Volunteers.Experience Requirements&nbsp; The RN must have at least one year of staff nurse experience in a comparable setting/unit. Hospice and/or palliative care experience is strongly preferred.&nbsp;Education Requirements: The RN must have at least a Diploma or Associates degree in Nursing from an accredited nursing&nbsp; program.Required Certificates and/or Licenses: The RN must have licensure from the governing body for practice for the District of Columbia, State of Maryland, and/or the Commonwealth of Virginia, based on the state/jurisdiction of practice; or licensure from compact state. Healthcare Provider BLS (CPR) is required to practice in State of Maryland and the District of Columbia. Essential Duties and Responsibilities:Quality Provision of Services:&nbsp;&nbsp;&nbsp;&nbsp; <ul><li>Provides quality nursing care to patients by initiating and maintaining the nursing process.</li><li>Provides patient and family education to maintain quality care, to decrease patient and family anxiety.</li><li>Documents in appropriate chart and forms in an accurate and timely manner to provide a written record of assessments, plan of care and to assure the availability of information to team members.</li><li>Keeps knowledge base and skill levels current to assure quality patient care and professional growth.</li><li>Responsible for the order, receipt, storage and maintaining adequate pharmaceuticals inventory and stock materials necessary in the CPPC. Ensure all supplies are ordered through approved Capital Caring Health Vendors eg. Medline.</li></ul>Organizational/Regulatory Compliance: <ul><li>Provides procedural support to applicable staff as needed; maintains a sterile environment as appropriate.</li><li>Assures that all procedural instrumentation is cleaned or disposed of as per policy.</li><li>Participates in the Compliance and Performance Improvement program to maintain or improve the quality of patient care.</li></ul>People/Communications:<ul><li>Participates as a member of the interdisciplinary team to develop and implement a patient directed individualized plan of care and to assure the availability of information to team members.</li><li>Provides direction and supervision to LPNs, CNAs, Unit Secretaries, and Volunteers to maintain quality care and to maintain a safe working environment.</li><li>Trains, assists, and evaluates staff in department as appropriate to maintain the effective functioning.</li><li>Ensures that there is an initial consult on all new scheduled patients and a subsequent visit is deemed necessary.</li><li>Participates in patient follow up, particularly after procedures have been performed or significant changes in medical management have been initiated.</li></ul>This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Registered Nurse, Inpatient Unit ( Per Diem)- Capital Caring Health

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The Director of Business Development is a professional customer service director who oversees the team of Professional Relations Representatives. The Director develops, organizes, implements and monitors plans to achieve the companies’ admissions and growth objectives.Qualifications:<ul><li>Bachelor’s degree in health or business or related area; may be substituted with sufficient relevant experience</li><li>Minimum of six (6) years of related experience</li><li>Minimum of two (2) years of management/supervisory experience</li><li>Demonstrated skills and ability in: fiscal accountability, communication (written, verbal, persuasion, negotiation, and public speaking), interpersonal relations, customer service, problem solving, individual team motivation, planning and organizing, data analysis, conflict resolution and other leadership qualities</li><li>Mobile Driver - Valid driver's license and automobile insurance per Company policy</li><li>Readily available and able for local travel</li><li>Able to manage physical and emotional demands of hospice work</li><li>Ability to remain calm and problem solve in critical situations&nbsp;</li></ul>Competencies:<ul><li>Satisfactorily complete competency requirements for this position.</li></ul>Responsibilities of all employees:<ul><li>Represent the Company professionally at all times through care delivered and/or services provided to all clients.</li><li>Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.</li><li>Comply with Company policies, procedures and standard practices.</li><li>Observe the Company's health, safety and security practices.</li><li>Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.</li><li>Use resources in a fiscally responsible manner.</li><li>Promote the Company through participation in community and professional organizations.</li><li>Participate proactively in improving performance at the organizational, departmental and individual levels.</li><li>Improve own professional knowledge and skill level.</li><li>Advance electronic media skills.</li><li>Support Company research and educational activities.</li><li>Share expertise with co-workers both formally and informally.</li><li>Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.</li></ul>Leadership Success Factors: <ul><li>Communication.&nbsp; Express thoughts and ideas clearly.&nbsp; Adapt communication style to fit audience.</li><li>Initiative.&nbsp; Originate action to achieve goals.</li><li>Management Identification.&nbsp; Identify with and accept the problems and responsibilities of management.</li><li>Judgment.&nbsp; Make realistic decisions in consideration of organizational needs and resources.</li><li>Planning, Organizing and Controlling.&nbsp; Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Take action monitor results.</li><li>Leadership.&nbsp; Utilize appropriate interpersonal in guiding individuals toward task accomplishment.</li><li>Work Standards.&nbsp; Set high goals and standards of performance. Compel others to perform.</li><li>Tolerance for Stress.&nbsp; Maintain stability of performance under pressure and/or opposition.</li><li>Innovation.&nbsp; Generate and/or recognize creative solutions in work related situations.</li><li>Delegation.&nbsp; Allocate responsibilities effectively and appropriately.</li><li>Staff Development.&nbsp; Develop skills and competencies of subordinates.</li><li>Organizational Sensitivity.&nbsp; Perceive the impact and implications of decisions on the organization.</li><li>Ethics.&nbsp; Model highest standards of conduct and ethical behavior; adopt a strong position against fraud and abuse.</li><li>Regulatory Compliance.&nbsp; Comply with all regulations and advise staff of their own and the organization’s responsibilities; monitor compliance.</li></ul>Job Responsibilities:<ul><li>Achieves admission goals and conversion rate goals, constructs strategies, directs implementation of plans to achieve goals, monitors and assesses results.</li><li>Works with the Patient Access/Admissions department and Enrollment Center to ensure all appropriate patients are admitted in a timely fashion.</li><li>Assists in developing growth strategies, new programs and collaterals for all service areas and maintains contacts with key referral sources to support long term business relationships.</li><li>Works closely with the Sr. VP, Sales and Marketing in hiring and selecting department personnel.</li><li>Provides feedback to the Sr. VP, Sales and Marketing to assist in developing, implementing and evaluating marketing plans to support affiliates’ patient access objectives.</li><li>Collaborates with the Patient Access/Admissions, Clinical Leadership, and other Department heads to implement business plans.</li><li>Acts as liaison between Organization, referring community and patient/families to resolve conflicts.</li><li>Participates in budgetary planning, preparation and administration for the department.</li><li>Evaluates cost and feasibility of department expenditures as per organizational policy and procedures.</li><li>Performs other duties as assigned.</li></ul>This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Director of Business Development Cornerstone Hospice

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!This position provides care to participants aged 55 and older in an adult day center and outpatient clinic setting following the regulations and guidelines established for PACE organizations.Qualifications: •&nbsp;&nbsp; &nbsp;High School Diploma or GED •&nbsp;&nbsp; &nbsp;Current Certified Medical Assistant License •&nbsp;&nbsp; &nbsp;BLS Certification •&nbsp;&nbsp; &nbsp;One year of experience working with the frail elderly, long-term care population or end-of-life care preferred. Competencies: •&nbsp;&nbsp; &nbsp;Satisfactorily complete competency requirements for this position. Skills and Knowledge•&nbsp;&nbsp; &nbsp;Must possess excellent communication skills&nbsp; •&nbsp;&nbsp; &nbsp;Must be organized and have excellent time management skills&nbsp; •&nbsp;&nbsp; &nbsp;Proficient in Excel, Microsoft Office, Outlook, and electronic medical records •&nbsp;&nbsp; &nbsp;Must possess strong sense of professionalism, good critical thinking, creativity, flexibility, and excellent problem-solving skills •&nbsp;&nbsp; &nbsp;Must possess high ethical standards •&nbsp;&nbsp; &nbsp;Must be comfortable in self-directed daily work •&nbsp;&nbsp; &nbsp;Strong desire to work in a team-based model of care&nbsp; Responsibilities of all employees: •&nbsp;&nbsp; &nbsp;Represent the Company professionally at all times through care delivered and/or services provided to all clients. •&nbsp;&nbsp; &nbsp;Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. •&nbsp;&nbsp; &nbsp;Comply with Company policies, procedures and standard practices. •&nbsp;&nbsp; &nbsp;Observe the Company's health, safety and security practices. •&nbsp;&nbsp; &nbsp;Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. •&nbsp;&nbsp; &nbsp;Use resources in a fiscally responsible manner. •&nbsp;&nbsp; &nbsp;Promote the Company through participation in community and professional organizations. •&nbsp;&nbsp; &nbsp;Participate proactively in improving performance at the organizational, departmental and individual levels. •&nbsp;&nbsp; &nbsp;Improve own professional knowledge and skill level. •&nbsp;&nbsp; &nbsp;Advance electronic media skills. •&nbsp;&nbsp; &nbsp;Support Company research and educational activities. •&nbsp;&nbsp; &nbsp;Share expertise with co-workers both formally and informally. •&nbsp;&nbsp; &nbsp;Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.Job Responsibilities •&nbsp;&nbsp; &nbsp;Regular collaboration with CNAs, nurses, medical providers, and other members of the interdisciplinary team to ensure patient's clinical care needs are met.•&nbsp;&nbsp; &nbsp; Perform administrative duties including authorizing/scheduling appointments, coordinating transportation services, performing data entry, answering telephones, ordering supplies/stocking inventory.&nbsp;•&nbsp;&nbsp; &nbsp;Coordinating with outside providers/consultants.&nbsp; •&nbsp;&nbsp; &nbsp;Perform clinical duties including taking medical histories, obtaining vital signs/rooming patients, collecting and&nbsp;preparing laboratory specimens, and providing medications or immunizations as directed by a provider.•&nbsp;&nbsp; &nbsp;Assist with transfers and scheduling of follow-up care •&nbsp;&nbsp; &nbsp;Screen incoming calls for referral to physicians and practitioners•&nbsp;&nbsp; &nbsp;Embraces and participates in quality initiatives, goal attainment, and clinical outcome process improvement activities. •&nbsp;&nbsp; &nbsp;Supports and demonstrates effective and professional communication with patients and family members.•&nbsp;&nbsp; &nbsp;Works collaboratively with the administrative and operations staff. •&nbsp;&nbsp; &nbsp;Gathers patient data through interview and observation.•&nbsp;&nbsp; &nbsp;Assists patients and families with preparation for examination. •&nbsp;&nbsp; &nbsp;Assists the physician or NP during examination and procedures.•&nbsp;&nbsp; &nbsp;Documents patient data, treatments, procedures, and patient education according to PACE specific policies. •&nbsp;&nbsp; &nbsp;Assists the physician or NP by acting as a liaison on behalf of the patient to schedule, provide patient with scheduling &nbsp;information to obtain specialty testing, and/or specialty physician consultation.•&nbsp;&nbsp; &nbsp;Processes incoming and outgoing calls in an independent and professional manner using sound clinical judgment.•&nbsp;&nbsp; &nbsp;Must be able to demonstrate the knowledge and skills necessary to provide care and have the ability to assess data appropriate to the age-specific needs of the patients on his or her assigned department and/or unit.•&nbsp;&nbsp; &nbsp;Demonstrates awareness of medical/legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.•&nbsp;&nbsp; &nbsp;Practices the efficient use of supplies.•&nbsp;&nbsp; &nbsp;Assists business office as needed with reception, scheduling•&nbsp;&nbsp; &nbsp;Enter medication, laboratory and diagnostic imaging orders into the electronic medical system under direction of a provider.•&nbsp;&nbsp; &nbsp;Adheres and assures compliance with PACE specific policy, procedures, value statements and Commitment to&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Excellent standards.•&nbsp;&nbsp; &nbsp;Consistently demonstrates personal and patient safety practices and adherence to infection control standards outlined&nbsp;in PACE policies.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Medical Assistant-PACE-Hope Healthcare

CNA - Hospice Aide

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The RN, Care Coordinator is responsible for assessing and identifying patient/family needs, utilizing the nursing process, coordinating the Plan of Care with the Interdisciplinary Group (IDG), and providing palliative and supportive care to the patient/family unit.Qualifications: • Current license as RN in the state where the employee will be working • Minimum one (1) year of in-patient nursing or hospice experience for external candidates; for internal applicants, minimum of 6-months of LPN experience with hospice/home health within an affiliate • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system • Mobile Driver - Valid driver’s license and automobile insurance per Company policy • Reliable transportation to meet visit schedule • Ability to use equipment with visual and auditory mechanisms • Ability to effectively communicate in English (verbal and written) • Flexible schedule to meet the needs of Hospice House patients • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families • Ability to physically access patient rooms, other areas of the Hospice House/Hospital/ALF, etc., and any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) within any part of the service area • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation•&nbsp;Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023Some locations may require:<ul><li>Provides reassurance on the phone to patients and families. Assists in finding solutions to their questions and/or recognizes the need for an in person visit. Coordinates in person visit when needed/or requested.</li><li>Assists the patient and family to achieve the desired comfort levels.</li><li>Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.</li><li>Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).</li><li>Completes clinical admissions for all Company services including, but not limited to:<ul><li>Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner&nbsp;</li><li>Identifies admission objections, concerns or other entry barriers and provides responses</li><li>Educates patient/family on admission requirements and addresses immediate needs</li><li>Completes informed consents and initial assessment according to regulations and Company policy</li><li>Provides information to Physicians and initiates Plan of Care to address patient’s immediate needs</li><li>Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort</li><li>Obtains Physician orders</li><li>Completes documentation per Company policy</li></ul></li></ul><ul><li>Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.</li><li>Communicates frequently with Admissions to ensure timely follow-up.&nbsp; When assignment is complete, informs Admissions and prepares for next assignment.</li><li>Provides all necessary clinical communication timely using SBAR.</li><li>Discusses any potential needs with after-hours staff.</li><li>Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.</li><li>Obtains medical record information for the referral.</li><li>Develops strong relationships with case managers, physicians, etc. at facilities.</li><li>Works with Professional Relations Representatives (PRRs) to provide education on all available services.</li><li>Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.</li></ul> Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. • Coordinates the Plan of Care, ensuring that an individualized Plan of Care is developed that accurately reflects the patient’s evolving needs. • Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices. • Reports changes in the patient’s condition to appropriate members of the IDG or other health professionals. • Participates with the IDG to evaluate hospice referrals/admissions for level of care appropriateness. • Attends patient deaths; prepares body for transport; oversees disposal of medications. • Provides appropriate bereavement interventions to the family and caregiver in conjunction with psychosocial staff. • Presents concise and pertinent oral and written reports to IDG; respects and encourages input from all disciplines. • Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others. • Supervises patient care given by other nursing team members (i.e., LPNs, Hospice Aides, and contract nurses). • Performs other duties as assigned. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: stand; sit; reach with hands/arms; lift; bend; balance. Occasionally required to: pull; push; stoop/crouch; kneel; climb stairs.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

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