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<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PediatricsAll Locations: East BostonPosition Summary: The Nurse Practitioner is a licensed independent practitioner who provides nursing and medical services to individuals, families and groups. A nurse practitioner diagnoses and manages acute episodic and chronic illnesses while emphasizing health promotion and disease prevention. Services may include ordering, conducting, supervising and interpreting diagnostic and laboratory tests, and prescription of pharmacologic agents and non pharmacologic therapiesEssential Duties &amp; Responsibilities:<ul><li>Obtains comprehensive and problem focused health history</li><li>Performs a comprehensive and problem focused physical exam</li><li>Orders and interprets screening and diagnostic tests</li><li>Demonstrates critical thinking and diagnostic reasoning skills in clinical decision making.</li><li>Communicates with patients re: clinical findings</li><li>Initiates appropriate and timely consultations (NP, PA &amp; MD)</li></ul><ul><li>Qualifications and Requirements:<ul><li>MA License as NP</li><li>BLS, ACLS, PALS Certification, as required by department</li><li>1 year relevant experience preferably in a community health setting</li></ul></li></ul>

NeighborHealth

NeighborhoodHealth

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Project ShineAll Locations: East BostonPosition Summary: The Department Manager is responsible for overseeing daily departmental operations, staff and patient related matters; Supports the Director, and department leadership, with ongoing department development, monitoring of workflows, protocols and procedures and ensures timely and appropriate follow-through. Assists the Director in measuring the success of continuous improvement efforts in maximizing patient outcomes, achieving funders’ deliverables, and improved patient experience. Assures department delivers quality services in accordance with health center mission and with applicable policies, procedures, and professional standards. Participates in Project Shine’s Quality Management Projects. Provides administrative supervision to non-clinical staff, at the direction of the Director. Works closely with IT to request, create and modify reports to assist with improving patient care by maximizing staff performance. Oversee the department’s day to day operations, at the Program Director’s direction, managing schedules, departmental coverage, Workday operations, time off requests, and annual evaluations.Essential Duties &amp; Responsibilities <ul><li>Oversee the department’s daily operations, at the Director’s direction, and schedule administrative individual and group supervision meetings with non-provider staff.</li><li>Coordinate an interdisciplinary schedule for all staff, un- der Director’s direction. This includes processing time- off requests both planned and unplanned. Evaluate staffing and workflow daily to determine staffing needs.</li><li>Manages and communicate employee schedules (FTE grids), Time &amp; effort, with the medical staff office, Workday, and Grants Management, under Director’s direction.</li><li>Approves payroll, time-off requests within Workday.</li><li>Monitor the productivity of professional staff by assisting with the utilization of existing reports and the creation of new reporting as determined by the department.</li><li>Responsible for orientation of all staff to the EMR/MIS department, security access forms for MIS, scheduling of mandatory classes for new employees, and obtaining the provider numbers from MIS. Communication with IT about staff assignments and level of access.</li><li>Completes staff performance evaluation with the assistance of medical director, administrative director and director. Schedules and prepares for provider reviews.</li><li>Monitor and follow up on the mandatory compliance items for staff (CPR, PPD, ETI Annual trainings).</li><li>Evaluate workflows with Director, Administrative and Medical directors to enhance efficiency and ensures ap- propriate and timely follow thou</li><li>Collaborate with IT around the collection of data related to patients care. Create and co-manage performance re- ports and Quality Outcome Measures. Other Outcome responsibilities: facilitate the monthly Clinical Quality Management meetings in Project Shine, review data for HRSA quality measures periodically, work with the IT department to obtain data for quality measures, identify Quality Improvement projects and lead the team to develop workflows around the project, and attend regional quality improvement group meetings and share best practices.</li><li>Coordinate the department review process</li><li>Monitor daily status of support activities (mail, patient flow, desk and phone coverage). Supervises and evaluates assigned department staff.</li><li>Problem solves internally and with the various departments in identifying areas for improving patient flow and overall departmental efficiency</li><li>Assist directors in department continuous improvement Projects and other special project planning; solicit input from staff and involve staff in the implementation process as appropriate. Obtain statistics necessary and helpful in continuous improvement projects when need- ed. Attends monthly CQM meeting.</li><li>Collaborates with ensuring grant funder compliance around data collection, reporting, expenditures, annual site visits, and standards of care.</li><li>Participates in grant procurement process as needed by running reports, gathering data, writing specified sections, and program content development, and as directed by Director</li><li>Liaison with internal departments, i.e., Finance, Human Resources, Clinical Teams, Medical Records, Interpreter Services, Facilities, Purchasing, Administration, and compliance as instructed by department directors</li><li>Will work closely with Program Director to facilitate departmental meetings and will attend organization and funder monthly calls/meetings as instructed by PD.</li><li>Maintain excellent punctuality and attendance and holds team accountable for the same.</li><li>Promote a sense of “teamwork” through demonstration of self-direction and self-motivation. Solve problems independently or knows when to seek consultation.</li><li>Supports NeighborHealth and departmental strategic goals and embodies the organization’s and department’s values.</li><li>Promotes a culture of excellence, respect, teamwork, communication, psychological safety where all team members are supported to achieve excellence and can feel safe to express any concerns/questions.</li><li>Will work with Program Director and Human Resources on disciplinary processes ensuring appropriate due diligence and communication around and performance matters.</li><li>Displays outstanding customer service skills when inter- acting with all NeighborHealth customers.</li><li>Adheres to all NeighborHealth and departmental policies and procedures</li><li>Participate in required departmental activities and meetings.</li><li>Participates in yearly budget process</li><li>Identifies staff development, leadership and technical skills training opportunities for the team and for self.</li><li>Will collaborate around patient engagement and creating formal opportunities for patients to provide input and feedback.</li><li>Template management: Creates, enters and adjust templates and schedules, for all clinical staff.</li></ul>EDUCATION: <ul><li>Bachelor’s or master’s degree in behavioral health, health care administration or related field preferred.</li></ul>EXPERIENCE:<ul><li>Direct customer service in health care a plus</li><li>Experience with data management and analytics.</li><li>Prior healthcare operations and quality outcome measurement experience preferred.</li></ul>SKILLS/ABILITIES:<ul><li>Strong computer skills</li><li>Supervisory/ Team leadership skills</li><li>Exceptional customer service and problem solving skills</li><li>Excellent communication and interpersonal skills</li><li>Strong organizational and time management skills</li><li>Awareness and appreciation of the continuous improvement processes</li><li>Awareness of state-of-the-art technology to solve operational issues</li><li>Analytical skills necessary to review reports and identify trends/issues</li><li>Demonstrates ability to work in a fast-paced environment per- forming multiple tasks simultaneously</li></ul>

Manager Project SHINE

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: Retail Pharmacy - GoveAll Locations: East BostonPosition Summary: $2,500 sign on bonus for Full Time Technicians. The certified pharmacy technician is responsible for providing support and assistance to ESP clinical staff in the management of medication ordering and delivery. Responsible for the moral and recognition of the team. Works to build teamwork at all levels. Works with technicians to coordinate the daily production of assigned function including narcotics and/or compliance. Knowledgeable of department metrics and productivity levels. Provides regular and timely feedback to colleagues regarding their performance. Promotes a sense of “teamwork” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation. Full Time position, Monday-Friday and will include days, evenings and weekend rotations.<ul><li>Function as liaison between the pharmacy and the ESP interdisciplinary team to assure timely exchange of information as it relates to new orders and routine refills and meds -on –time.</li><li>Will rotate between the day centers to accommodate MOT weeks at each site. Assist with preparation and coordination of distribution for monthly/weekly medications.&nbsp;</li><li>Assist nursing staff with maintenance of med closet.&nbsp; Rotate stock and check expiration dates. Order, replace and maintain appropriate inventory &amp; supplies as needed.</li><li>Manage the ESP pharmacy refill line</li><li>Participate in ESP Quality Programs and special projects.</li></ul>Requirements and Qualifications<ul><li>HS/GED</li><li>Current valid and unrestricted certification from Pharmacy Technician Certification Board of the Institute for the Certification of Pharmacy Technician.</li><li>Current valid and unrestricted pharmacy technician license from the Massachusetts Board of Registration in Pharmacy</li><li>At least one year experience working with a geriatric population</li></ul>

Pharmacy Technician

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Adult MedicineAll Locations: East BostonPosition Summary: Medical Assistants are part of our clinical care team. Working in close partnership with a provider(s) of our busy Department, the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session. Excellent opportunity for career ladder growth!Essential Duties and Responsibilities:<ul><li>Vital signs.</li><li>Pulse oximetry.</li><li>Use of 02 equipment.</li><li>Obtaining EKG’s.</li><li>Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.</li><li>Cleans and wraps instruments for sterilization.</li><li>Follows procedure for operation of autoclave and properly documents each load.</li></ul>Qualifications and requirements:<ul><li>HS Diploma/GED and a graduate of a Certified Medical Assistant program.</li><li>One year of Medical Assisting experience strongly preferred.</li><li>One year of Customer Service experience.</li><li>Excellent oral, listening, and written communication skills.</li><li>Computer literacy.</li><li>Bilingual skills (English/Spanish).</li></ul>Benefits:<ul><li>MEDICAL, DENTAL, AND VISION COVERAGE</li><li>LIFE AND DISABILITY INSURANCE</li><li>401(K) RETIREMENT PLAN</li><li>TUITION REIMBURSEMENT</li><li>FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS</li><li>PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME</li><li>STAFF DEVELOPMENT BENEFIT</li><li>EXCELLENT MALPRACTICE COVERAGE</li><li>PET INSURANCE</li><li>FREE PARKING</li><li>MBTA BENEFIT</li><li>AND MUCH MORE</li></ul>Pay Range:

Medical Assistant I

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Emergency DepartmentAll Locations: East BostonPosition Summary: The Registered Nurse assumes a leadership role in the Emergency Department. This includes triaging patients to the appropriate level in a timely fashion, providing nursing care to patients of all ages, directing the general patient flow through the department, and taking appropriate steps in following up lab and x-ray results. The nurse is responsible for timely and accurate documentation of his/her nursing care in accordance with policy and procedures. The nurse is also responsible for collaboration with other members in a multi-disciplinary team.Essential Duties &amp; Responsibilities:<ul><li>Assess the health status of individuals and detect changes in order to take necessary actions.</li><li>Documents all care information concisely, accurately and completely in a timely manner. Documentation to also include (pain assessment/re-assessment, medication administration and patient ED course).</li><li>Triages patients and assigns accurate acuity based on standards of care and department policy.</li><li>Assumes responsibility for direct patient care and prepares patients for exams.</li><li>Safely and effectively administers medications, tests and treatments as ordered.</li><li>Reports adverse reactions to medications and/or treatments in accordance with department policy.</li><li>Takes a proactive role assisting with patient discharge, hospital transfers and arranging outpatient testing.</li><li>Initiates patient education plan, as prescribed by physician.Teaches and educates patients and care givers how to manage illness/injury and home care needs.</li><li>Recognizes the unique safety needs of elderly and pediatric patients ensuring they receive assistance as needed.</li><li>Follows established departmental policies and procedures for environmental safety and infection control.</li></ul>Qualifications and Requirements:<ul><li>Graduation from an accredited nursing program required.</li><li>Bachelor of Science in Nursing strongly preferred.</li><li>MA RN License required.</li><li>Current BLS, ACLS and PALS Certification required.</li><li>Minimum of one year RN critical care experience or three years experience in Med/Surg or Emergency.</li></ul>

RN ED

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PACE CenterAll Locations: Revere PACE - 10 Garofalo StreetPosition Summary: The English/Spanish Interpreter in our Neighborhood PACE program is responsible for providing interpretation to the patients and staff in our PACE Centers. This role will provide interpreter services as needed. This role will collaborate in the enhancement of the quality of services to patients with Limited English Proficiency (LEP).Essential Duties and Responsibilities: <ul><li>Demonstrates thorough knowledge of and adheres to the Code of Ethics governing the behavior and activities of all NeighborHealth interpreters and has provisions for: Safeguarding patient, confidentiality, direct verbatim interpretation, professional demeanor, continuing education/skill development.</li><li>Once trained can competently perform on-call aspects of staff messaging function in Epic on behalf of patients with limited English proficiency.</li><li>Answer all incoming calls from the Interpreter Services Line with last minute requests from departments.</li><li>Provide interpretation for patients spanning the pediatric to geriatric age range over the phone when needed.</li><li>Identify and assist in solving issues relating to assuring the efficient delivery of interpreter services to patient care areas.</li></ul>Qualifications and Requirements:<ul><li>Completion of a medical interpreter certification program required</li><li>1-2 years of interpreting experience in a medical setting in the United States</li><li>Verbal and written bilingual skills required</li><li>Experience working with the older adult population strongly preferred</li><li>Demonstrates competence in the provision of culturally appropriate interpretation</li><li>Able to perform different interpreting modes</li><li>Excellent interpersonal skills and ability to communicate and work as part of a team with other colleagues</li><li>Understanding of patient rights</li><li>Computer skills preferred</li><li>Highly motivated and able to prioritize</li></ul>Benefits:<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>Free parking.</li><li>And much more.</li></ul> NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.

Interpreter

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Human ResourcesAll Locations: ReverePosition Summary: Full-time position for an experienced Benefits Specialist. Ideal candidate will have in-depth knowledge of all benefit plans, including Health, Dental, 401K, FMLA/PFML, Life and LTD, in order to advise employees regarding benefit options, eligibility and plan provisions. Comfortable traveling to East Boston, Revere, and South End when needed.Essential Duties &amp; Responsibilities<ul><li>Conduct new hire onboarding orientations for benefit and non-benefit-eligible staff</li><li>Administer health and welfare benefit plans including, but not limited to: medical, dental, life, disability, and supplemental programs. </li><li>Launch annual benefits open enrollment and ensure staff compliance with election deadline.</li><li>Ensure compliance with state and federal laws affecting group benefit management administration, including but not limited to: ACA, HIPAA, COBRA, ERISA, FMLA, Section 125 and state regulations. </li><li>Audit health and welfare benefit plan enrollment data to ensure accuracy. &nbsp; </li><li>Reconcile and process monthly carrier premium invoices and ensures timely payment. </li><li>Develop strong working relationships with vendors and third-party administrator (TPA) to ensure accurate, efficient, and timely claims administration and excellent customer service. </li><li>Work with&nbsp;third-party administrator&nbsp; to oversee eligibility, tracking and reporting, ensuring compliance with Worker's Compensation, FMLA and ADA and reasonable accommodation oversight </li><li>Collaborate on appropriate handling of benefits impacted by leaves of absence, return-to-work, and end-of-employment such as; medical, dental, life, and disability. </li><li>Advise and counsel employees on existing benefits. &nbsp; </li><li>Maintain contact with insurance carriers, third-party administrators, employees and beneficiaries to facilitate proper and complete utilization of benefits for all employees. </li></ul> Qualifications &amp; Requirements<ul><li>&nbsp;Minimum of 3 - 5 years of&nbsp;benefits experience, preferably in health care, required</li><li>&nbsp;Bachelors Degree&nbsp;or equivalent Human Resources experience preferred</li><li>&nbsp;Proficiency in Microsoft Word, Excel, Outlook required</li><li>&nbsp;Workday HCM experience preferred</li><li>&nbsp;Excellent written and verbal communication skills a must</li></ul>

Benefits Specialist

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Adult MedicineAll Locations: East BostonPosition Summary: Medical Assistants are part of our clinical care team. Working in close partnership with a provider(s) of our busy Department, the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various non-skilled nursing tasks, for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned patients ages 0 months to greater than 100 years. Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session. Excellent opportunity for career ladder growth!Essential Duties and Responsibilities:<ul><li>Vital signs.</li><li>Pulse oximetry.</li><li>Use of 02 equipment.</li><li>Obtaining EKG’s.</li><li>Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested.</li><li>Cleans and wraps instruments for sterilization.</li><li>Follows procedure for operation of autoclave and properly documents each load.</li></ul>Qualifications and requirements:<ul><li>HS Diploma/GED and a graduate of a Certified Medical Assistant program.</li><li>One year of Medical Assisting experience strongly preferred.</li><li>One year of Customer Service experience.</li><li>Excellent oral, listening, and written communication skills.</li><li>Computer literacy.</li><li>Bilingual skills (English/Spanish).</li></ul>Benefits:<ul><li>MEDICAL, DENTAL, AND VISION COVERAGE</li><li>LIFE AND DISABILITY INSURANCE</li><li>401(K) RETIREMENT PLAN</li><li>TUITION REIMBURSEMENT</li><li>FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS</li><li>PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME</li><li>STAFF DEVELOPMENT BENEFIT</li><li>EXCELLENT MALPRACTICE COVERAGE</li><li>PET INSURANCE</li><li>FREE PARKING</li><li>MBTA BENEFIT</li><li>AND MUCH MORE</li></ul>Pay RangeStarting at $21.95 up to $32.93 depending on experience

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: South End Washington Primary CareAll Locations: 1601 Washington StreetPosition Summary: A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.Essential Duties and Responsibilities:<ul><li>Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.</li><li>Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.</li><li>Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.</li><li>Responsible for early am chart preparation and other opening/closing procedures.</li><li>Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message.</li></ul>Qualifications and Requirements:<ul><li>High School Diploma or GED</li><li>At least one year in a medical office setting</li><li>Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred</li><li>Bilingual Spanish skills required</li></ul>

Practice Secretary

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: 1601 Washington StreetPosition Summary: As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.Essential Duties and Responsibilities:<ul><li>Check-out appointments and create follow up visits or recalls.</li><li>Book, cancel and/or reschedule appointments as needed for patients walking in.</li><li>Answer Phones.</li><li>Document clear and concise telephone encounters or RX refill request and route appropriately.</li><li>Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.</li></ul>Qualifications and Requirements:<ul><li>HS Diploma/GED.</li><li>Minimum of 1 year customer service and/or administrative experience.</li><li>Excellent written and verbal communication, judgement and problem solving skills.</li><li>Bilingual fluency Spanish/English required.</li><li>Knowledge of medical terminology and experience working with electronic medical record technology a plus.</li><li>Proficient in Microsoft Office Suite.</li></ul>Benefits:<ul><li>Medical, dental, and vision coverage</li><li>Life and disability insurance</li><li>401(k) retirement plan</li><li>Tuition reimbursement</li><li>Flexible spending and transportation accounts</li><li>Paid holidays, vacations, sick, and personal time</li><li>Generous staff development benefit</li><li>Excellent malpractice coverage</li><li>Pet insurance</li><li>Free parking</li><li>And much more</li></ul>

164 NeighborHealth Jobs