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<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Family MedicineAll Locations: East BostonPosition Summary: A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.Essential Duties and Responsibilities:<ul><li>Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.</li><li>Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.</li><li>Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.</li><li>Responsible for early am chart preparation and other opening/closing procedures.</li><li>Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by email or staff message.</li></ul>Qualifications and Requirements:<ul><li>High School Diploma or GED</li><li>At least one year in a medical office setting</li><li>Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred</li><li>Bilingual Spanish skills required</li></ul>Benefits:<ul><li>MEDICAL, DENTAL, AND VISION COVERAGE</li><li>LIFE AND DISABILITY INSURANCE</li><li>401(K) RETIREMENT PLAN</li><li>TUITION REIMBURSEMENT</li><li>FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS</li><li>PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME</li><li>GENEROUS STAFF DEVELOPMENT BENEFIT</li><li>EXCELLENT MALPRACTICE COVERAGE</li><li>PET INSURANCE</li><li>FREE PARKING</li><li>AND MUCH MORE</li></ul>Starts at $18.00, and up to $27.00, based on experience

NeighborHealth

NeighborhoodHealth

Practice Secretary

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: PediatricsAll Locations: East BostonPosition Summary: As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Schedule: Monday-Thursday, 4pm-9pm and Saturdays 10am-2pm and includes flexibility based on department needEssential Duties and Responsibilities:<ul><li>Check-out appointments and create follow up visits or recalls.</li><li>Book, cancel and/or reschedule appointments as needed for patients walking in.</li><li>Answer Phones.</li><li>Document clear and concise telephone encounters or RX refill request and route appropriately.</li><li>Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.</li></ul>Qualifications and Requirements:<ul><li>HS Diploma/GED.</li><li>Minimum of 1 year customer service and/or administrative experience.</li><li>Excellent written and verbal communication, judgement and problem solving skills.</li><li>Bilingual fluency Spanish/English required.</li><li>Knowledge of medical terminology and experience working with electronic medical record technology a plus.</li><li>Proficient in Microsoft Office Suite.</li></ul>Benefits:<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>Pay Range19.55 up to 29.33 based on experience

Coordinator Patient Access

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: DentalAll Locations: East BostonPosition Summary: Part time general dentist will provide dental services and care to panel of patientsPart time general dentist will provide dental services and care to panel of patients on Wednesdays and Saturdays with a focus on the diagnosis and treatment of dental problems and upkeep of dental health including:- Conducting dental examinations.-Administering anesthetics and treat infections and diseases of the teeth, jaws and gums.-Performing tooth extractions and filling cavities.-Instructing dental hygienists and assistants.-Performing prophylaxes and educating patients on proper dental care and hygiene.-Supervising dental residents and students.Requirements include D.M.D. or D.D.S. degree from an accredited program and Board Certification in Dentistry with a minimum of one year of practical experience, and full license to practice dentistry in MA.&nbsp; As a Federally Qualified Health Center (FQHC) you have the opportunity to apply for loan forgiveness through National Health Service Corp (NHSC). Boston residents preferred.

Dentist

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: 1601 Washington StreetPosition Summary: Primarily performs all registration and scheduling related activities in the South End Patient Access Department. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and of demographic, insurance, and account information. In addition, the PAC supports various clinical department operations by answering incoming calls to the South End, performing primary functions such as appointment scheduling, coordinating refill requests, appropriately screening of calls that need to be transferred to a nurse, messages to providers, and outreach calls to patients by provider request. As a member of the Patient Access team, your goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the South End Location. A successful candidate would demonstrates superior customer service, written and verbal communication, judgment and problem solving skills.Essential Duties &amp; Responsibilities<ul><li>Promotes a welcoming environment, being mindful of body language and side conversations, while consistently focusing on making patients feel welcomed by being attentive and responsive to their situation.</li><li>Communicates accurately and clearly to make sure patient/colleague understands information provided</li><li>Demonstrates the willingness to problem solve independently and the judgment to know when to seek assistance from others</li><li>Is responsive to feedback and demonstrates ability to apply feedback</li><li>Maintains a positive attitude</li><li>Adheres to Attendance, Punctuality, Dress code, Cell phone &amp; all NeighborHealth policies such as privacy, patient identification and infection control.</li><li>Maintain excellent punctuality and attendance.</li><li>Timely and accurate completion and submission of timesheets</li><li>Exhibits attentiveness at work by following NeighborHealth cell phone policy.</li><li>Attends and actively participates in staff meetings and trainings.</li><li>Maintains cooperative working relationships and builds team identity within the department, the Patient Access team and across the organization</li><li>Demonstrates self-motivation and independence by making optimal use of standby time</li><li>Understands the importance of covering all areas/tasks as needed to fulfill core departmental functions.</li><li>Verifies insurance per dept protocol using external insurance websites/portals and or RTE</li><li>Works within the scope of the departmental guidelines</li><li>Takes detailed messages and documents/sends via the appropriate communication tool</li><li>Proficient in the use of the electronic medical record (Epic) as it pertains to department-based workflows/guidelines as well as other electronic network tools such as Workday, Outlook, MyChart.</li><li>Reports delays in supply orders, safety and equipment problems, and malfunctioning or missing equipment.</li><li>Interacts in manner that is mindful of the individual by being sensitive to culture, age, gender and lifestyle</li><li>Strives to find common ground when interacting with patients and colleagues</li><li>SE PA Staff have a dual role: call center agents and registration staff. 50% or more of their time, they are functioning as call center agents.</li><li>Promptly answers all incoming calls via Touchpoint for the following queues: Main line, Primary Care, Hass Center, Nutrition, Vision, Patient Services, and Behavioral Health. Also assist with the COVID lines as needed. Back up agents for Women’s Health, Pediatrics and Recovery Services lines.</li><li>*plan to take service lines as prime agents</li><li>Meets departmental metric of completing 60-90 calls per day</li><li>Appropriately schedules, cancels, and or reschedules appointments for the following departments: Primary Care, Hass Center, Nutrition, Vision, Patient Services, Behavioral Health,, and the COVID Department</li><li>Appropriately creates telephone and refill encounters and routes to the appropriate pools</li><li>Appropriate create COVID lab orders in Epic and create negative test result letters as needed</li><li>Appropriately refers patients to other departments when required and announces all warm transfer calls, in accordance to guidelines, to assure optimal delivery of customer service&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Knowledge of “red flag”/urgent symptoms; know when immediate nurse involvement is needed&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Assists in escalated complaints that are not specifically requesting a supervisor and creates CRMs&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Follows the check in/registration guidelines</li><li>Follows check out guidelines when at the Hass, covering in BH/Dental/Vision departments in person</li><li>Process co-pay, self-payment posting as appropriate and cash handling following NeighborHealth protocol</li><li>Monitors waiting rooms when covering Registration</li><li>Process UDS, Privacy Notice, Consent to Bill/Treat forms, Care Partner forms, PHQ9, MVA/WC forms.</li><li>Faxing sorting and distribution</li><li>Complete pre-registration WQs for Primary Care (includes WH and Pedi), Nutrition, Vision, BH, Dental, Recovery Services, Neurology, Acupuncture, and Pedi Asthma</li><li>Complete the telehealth reports for all departments/providers at South End</li><li>Completes the Nutrition WQ/outreaches in the SE Internal WQ</li><li>Completes the in basket/staff messages request from providers</li></ul>EDUCATION: <ul><li>High School Diploma or G.E. Equivalent required.</li></ul>EXPERIENCE:<ul><li>One year of customer service experience previous experience in health insurance or medical setting strongly preferred.</li></ul>SKILLS/ABILITIES:<ul><li>Bilingual in English and Spanish required. </li><li>Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously.</li></ul>Benefits:<ul><li>Medical, dental, and vision coverage</li><li>Life and disability insurance</li><li>401(k) retirement plan</li><li>Tuition reimbursement</li><li>Flexible spending and transportation accounts</li><li>Paid holidays, vacations, sick, and personal time</li><li>Generous staff development benefit</li><li>Excellent malpractice coverage</li><li>Pet insurance</li><li>Free parking</li><li>And much more</li></ul>

Coordinator Patient Access SECHC

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Family MedicineAll Locations: East BostonPosition Summary: The Nurse Practitioner is a licensed independent practitioner who provides nursing and medical services to individuals, families and groups. A nurse practitioner diagnoses and manages acute episodic and chronic illnesses while emphasizing health promotion and disease prevention. Services may include ordering, conducting, supervising and interpreting diagnostic and laboratory tests, and prescription of pharmacologic agents and non pharmacologic therapiesEssential Duties &amp; Responsibilities:<ul><li>Obtains comprehensive and problem focused health history</li><li>Performs a comprehensive and problem focused physical exam</li><li>Orders and interprets screening and diagnostic tests</li><li>Demonstrates critical thinking and diagnostic reasoning skills in clinical decision making.</li><li>Communicates with patients re: clinical findings</li><li>Initiates appropriate and timely consultations (NP, PA &amp; MD)</li></ul><ul><li>Qualifications and Requirements:<ul><li>MA License as NP</li><li>BLS, ACLS, PALS Certification, as required by department</li><li>1 year relevant experience preferably in a community health setting</li></ul></li></ul>

Nurse Practitioner

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Adult MedicineAll Locations: East BostonPosition Summary: A primary care nurse practitioner is a licensed independent practitioner who provides nursing and medical services to individuals, families and groups. A nurse practitioner diagnoses and manages acute episodic and chronic illnesses while emphasizing health promotion and disease prevention. Services may include ordering, conducting, supervising and interpreting diagnostic and laboratory tests, and prescription of pharmacologic agents and non pharmacologic therapies.Full time equivalent (FTE) Adult Medicine Advanced Practice Clinical (APC) PCP position will entail 32 clinic hours per week. The expectation for the provider is to have 2.5 patients scheduled per hour. In addition, there are expectation independent of the clinic hour calculation and FTE status. These include regular attendance at certain departmental meetings, other special departmental activities (e.g., work groups and committees), cell availability at least 8AM-5PM Monday through Friday, daily electronic in-basket and email monitoring, and responsibility for clinical and administrative follow up for a panel of primary care patients, including participation in the after-hours coverage rotation.

Nurse Practitioner- PCP

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Patient AccountsAll Locations: East BostonPosition Summary: The Billing Specialist II is responsible for organizing work flow to complete the timely and accurate submission of medical and dental claims to Medicaid, Medicare, other third party payors and patients. This position is consistently learning how to better utilize EPIC (NeighborHealth’s practice management software), comply with the various payor requirements and maintain a low backlog of work. The billing specialist III works as part of a team that is committed to NeighborHealth’s mission and recognizes that its work has a direct impact on the cash flow from patient revenue for the organization. This position will support Billing Specialist I may also interface with NeighborHealth staff to help insure patient satisfaction.Responsibilities and Duties:<ul><li>Helps ensure the accuracy and completeness of claims submitted to payors and bills submitted to patients.</li><li>Maintains backlog of work that is consistent with levels established by PFS Manager, including use of EPIC work queues.</li><li>Maintains knowledge of medical and dental coding, consistent with third party payor requirements. Reviews remittance advices to identify trends in payment delays or denials.</li><li>Communicates with Director and other Business Office members about status of work flow and helps ensure work is fairly distributed and that deadlines are being met. Reads and understands third party payor reimbursement regulations and updates and works with PFS Leadership to determine their implementation at NeighborHealth.</li><li>Generates and submits insurance billing claims based on payor preference as required.</li><li>Analyzes payment denials for possible re-submission of unpaid claims.</li><li>Work along NeighborHealth Patient Accounts Leadership with various payors being part of the contact group responsible for updates and information required to assist others in the organization.</li><li>&nbsp;Communicate with patient any billing issues or concerns. &nbsp;Follow up with patients within 5 business days and update as required.</li><li>&nbsp;Understand and maintain knowledge of the Sliding Fee Discount Program and be able to make adjustments to billing as required.</li><li>&nbsp;Promote a sense of “team work” through demonstration of &nbsp;</li><li>direction and self-motivation and direction.&nbsp; Solve problems independently or knows when to seek consultation.</li></ul>EDUCATION: High School Diploma or equivalent.EXPERIENCE:<ul><li>2-3&nbsp; years’ experience in a medical billing/insurance office</li><li>Excellent written and oral communication skills</li><li>Working knowledge of insurance rules and regulations</li><li>Strong organizational skills and effective interpersonal skills</li><li>Excellent oral and written communication skills.</li><li>Proficiency in PC software (i.e database)</li><li>Knowledge of medical terminology, CPT-4 and ICD-9/10 coding helpful</li><li>Ability to solve problems effectively</li></ul>PREFERRED: <ul><li>2 or more years in electronic practice management system</li><li>EPIC Knowledge</li></ul>SKILLS/ABILITIES: <ul><li>Understanding of Medical Billing, ICD and CPT coding preferred.</li><li>Ability to interact with all departments, third party payer representatives, and patients and their families.</li><li>Pays close attention to detail.</li><li>Demonstrates computer literacy, organization, and a professional attitude.</li></ul>PAY RANGE: $21.51 up to $32.26 depending on experience

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