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Job Description and RequirementsThe Regional Director of Development &amp; Selection will be responsible for leading agent recruitment, development, and retention, focusing on top performing agents. This role emphasizes coaching and building strong relationships with these agents while upholding the company's vision and values.Essential Functions and Responsibilities:<ul><li>Spearhead the recruitment of high-producing agents by targeting individuals with significant sales records and potential for high GCI, focusing on enhancing the agent roster.</li><li>Provide personalized coaching and business development strategies to help agents surpass sales goals, aiming to maximize their gross commission income and market presence.</li><li>Enhance agent skills and knowledge through continuous training opportunities, promoting a culture of learning and professional growth.</li><li>Implement and teach the Ninja Selling System to optimize agents' sales strategies and client interaction techniques.</li><li>Guide agents in utilizing company tools and platforms effectively, including Kuper Connect, Cloud CMA, ActivePipe, and other proprietary technologies to enhance their listing presentations and lead conversion processes.</li><li>Support and promote partnerships with financial and title services like Preserve Title and Domain Mortgage, ensuring agents utilize these partnerships effectively to meet their business goals.</li><li>Cultivate a positive, engaging workplace culture, and represent the company in community and industry events, enhancing the company's local and professional presence.</li><li>Track and analyze agent performance and business outcomes to ensure alignment with company goals and identify areas for improvement.</li><li>Assist in the development and execution of strategic plans that align with company objectives, focusing on long-term growth and sustainability.</li><li>Stay informed on market trends and industry changes to advise agents accurately and adapt strategies accordingly to maintain competitive edge.</li></ul>Requirements:<ul><li>High School Diploma/GED or five years experience as a licensed Real Estate Agent</li><li>Minimum of five years previous job related work experience</li><li>Minimum of five years previous job related management experience</li><li>Demonstrated leadership in a high-growth setting, preferably within real estate, showing the ability to manage and inspire teams towards achieving business objectives</li><li>Strong capabilities in building relationships and recruiting top talent, particularly high-performing real estate agents</li><li>Excellent verbal and written communication skills, necessary for effective coaching and stakeholder engagement</li><li>Familiarity with real estate processes, systems, and technology to support and train agents effectively</li><li>Technological Proficiency: Adept in using advanced technology tools for communication, database management, and market analysis to enhance operational efficiency and data-driven decision-making</li><li>Proficiency in Microsoft Suite, Project Management software (e.g., Monday.com) Google Suite, and Ninja selling system</li><li>Preferred education: Bachelor's degree or higher in a relevant field to support a deep understanding of business and real estate dynamics</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RBFCU

Regional Director – Selection and Development

Job Description and RequirementsThe Employee Relations Specialist will have the ability to work from home after the successful completion of training. &nbsp;The training period can vary and will take place at the RBFCU Administrative Service Center – Live Oak, Texas. &nbsp;The Employee Relations Specialist should have basic knowledge of the performance improvement process (Counseling) and/or disciplinary action processes from previous employers. &nbsp;The selected candidate will work with and provide consultation and guidance to managers at various levels to resolve employee issues and improve employee performance within the credit union (CU). &nbsp;In addition, the ER Specialist will review contracts, red lines and suggest changes and will track the progress of contracts from draft to "ready for signature" status, then upload the contracts into the appropriate database (currently Quantivate).Essential Functions and Responsibilities:<ul><li>Possess basic knowledge of the performance improvement process (Counseling) and/or disciplinary action processes from previous employers. &nbsp;</li><li>Provide consultation and guidance to managers at various levels to resolve employee issues and improve employee performance within the CU. &nbsp;</li><li>Utilize consultation skills&nbsp;to dissect and process verbally and in writing the issues brought to HR's attention.</li><li>Assist with the&nbsp;CU's&nbsp;Affirmative Action Plan and EEO Reporting. &nbsp;</li><li>Review contracts, red lines and suggest changes to contracts.</li><li>Track the progress of contracts from draft to "ready for signature" status, then upload the contracts into the appropriate database (currently Quantivate).</li><li>The ability to review lengthy contracts and comprehend the legal verbiage is extremely helpful.</li><li>May assist other areas of HR as needed, such as in recruiting, onboarding, benefits, payroll, HRIS and employee files.&nbsp;</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma/GED</li><li>Minimum one&nbsp;year of HR related work experience and/or education</li><li>Knowledge of performance improvement as well as disciplinary processes</li><li>Exceptional consultation skills a must</li><li>Ability to analyze legal jargon</li><li>Intermediate to advanced skills in utilizing Microsoft Office</li><li>Teamwork and dedication to building strong relationships with co-workers and managers</li><li>Must be able to multi-task, detail oriented and have excellent organization and communication skills</li><li>Maintain a positive attitude, professional appearance and provide a positive company image</li><li>May travel within the state of Texas, but less than 10% of the time (primarily Austin/San Antonio/Dallas areas)</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Human Resources Employee Relations Specialist

Job Description and RequirementsInformation Security Assurance Administrators strengthen the organization's information security posture through the construction, socialization and performance measurement of policies and procedures based on best practices, adopted frameworks, and risk assessment activities.&nbsp;Essential Functions and Responsibilities:<ul><li>Contribute to the strategic and tactical initiatives involving activities associated with managing IT Risk.</li><li>Assist with auditing systems, processes and users to ensure compliance with the organization's information security policies and procedures.</li><li>Assist in the creation and analysis of information security reports on the performance of controls across the enterprise.</li><li>Assist with documenting an organization’s information security requirements in a business context and participate in high-level discussions to identify and respond to business risks.</li><li>Assist with security reviews with stakeholders throughout the organization, identifying gaps and developing risk mitigation plans.</li><li>Provides ongoing support of an effective disaster recovery/incident response program. Works with management to ensure that disaster recovery/incident response plans drive proper strategy and procedures.</li><li>Assist with the development and execution of testing processes utilized to validate the disaster recovery/incident response plans. Schedule and lead all tabletop exercises.&nbsp; Develop and understand all testing necessary for a successful execution.</li><li>Works with the IT staff to ensure that disaster/incident response solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle.</li><li>Assist with the development and deployment of training documentation and communication of incident procedures to the organization.</li><li>Assist with vendor risk assessments.</li><li>With guidance, produce deliverables, specifically process flows, procedure documentation, writing specialized assessment reports, related to process, tools, and metrics and communication activities.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma or GED. Bachelor’s degree in information technology preferred</li><li>Minimum of 3 years’ experience in IT Operations, Security, Risk, and/or Audit</li><li>Technical Project Management and/or Business Analysis experience desired</li><li>Understanding of technical concepts including system, application and network functions and design</li><li>Understanding of financial institution governance and regulations including SSAE16/18, FFIEC, GLBA and NCUA</li><li>Must have high level of communications skills to communicate with all levels of management</li><li>Experience supporting technical projects with technical and non-technical participants</li><li>Experience directly supporting an organization's information security program through development and implementation of policies, standards and procedures</li></ul>Skills and/or Certifications/Licensing <ul><li>Strong oral/written communication, organization, time management and interpersonal skills</li><li>Highly proficient with Microsoft Office software</li><li>Highly self-motivated, able to multi-task and manage deadlines well</li><li>Security certificates, CISA other IT governance related certifications preferred</li><li>Knowledge of regulations and best practices for information security including guidance published by NIST, FFIEC, and CIS</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Information Security Assurance Analyst

Job Description and RequirementsThe Information Security Analyst performs tasks to implement and maintain the data security controls that are mandated by policies and regulations. Works closely with the Director of Security Operations to identify and recommends opportunities to implement, enhance, develop, and strengthen the IT Security Team. &nbsp;Research security vulnerabilities, implement security controls, configuration changes, patches and needed updates to resolve IT security issues.&nbsp;Essential Functions and Responsibilities:<ul><li>Plan, coordinate and implement operating system, hardware and software security updates.</li><li>Maintain knowledge of current information security regulations and laws effecting the credit union’s records, processes, products and systems.</li><li>Works with IT department and members of the information security team to identify, select and implement technical control.</li><li>Keep up to date with latest security threats and vulnerabilities.</li><li>Reports findings concerning residual risk, vulnerabilities and other security exposures, including misuse of information assets and noncompliance.</li><li>Assists security configuration and operations standards for security systems and applications, including policy assessment and compliance tools, network security appliances, and host-based security systems.</li><li>Develops and validates baseline security configurations for operating systems, applications, networking and telecommunications equipment.</li><li>Assists IT staff in the resolution of security incidents and events.</li><li>Collaborates on IT projects to ensure that security issues are addressed throughout the project life cycle.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>One to three years of technical information security experience performing tasks as described in the job description AND/OR three years hands on Windows or Linux system advanced administration and or SIEM, end point protection systems, vulnerability management systems, malware detection and remediation processes &nbsp;</li><li>Secure coding knowledge desired&nbsp;</li><li>Knowledge of computer system services, patch management software, mobile device management, 3rd party patch management software, end point protection systems, data loss prevention systems, vulnerability management systems, firewalls, proxies, malware detection and remediation processes</li></ul>Skills and/or Certifications/Licensing:<ul><li>Prefer relevant security certifications such as CompTIA Security+, CompTIA Linux+ or vendor related certifications from Microsoft or Cisco</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Information Security Analyst

Job Description and RequirementsRandolph-Brooks Federal Credit Union is currently seeking Collectors for&nbsp;the Administrative Service Center - Live Oak, Texas or work from home if not located near this RBFCU location. Applicants who work from home must reside within the State of Texas and have the capability of performing all of the work from their home in Texas.To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.<ul><li>Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).</li><li>Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment. </li></ul>In addition, we are offering a sign-on bonus! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings).Our Collectors provide excellent and considerate member service while working in a call center environment receiving incoming calls, as well as making outbound calls to members who have fallen delinquent on their loan(s) to get a better understanding of the situation and help determine what options may be available to assist; making an effort to obtain payment and/or negotiate payment plans.Essential Functions and Responsibilities:<ul><li>Provide excellent and considerate member service</li><li>Maintain a high volume of outbound phone calls</li><li>Maintain a high volume of inbound phone calls</li><li>Collect payments on past due loans</li><li>Negotiate payment plans</li><li>Review member status for possible delinquency assistance</li><li>Monitor queue reports to effectively manage delinquency portfolio</li><li>Initiate repossession proceedings when applicable</li><li>Initiate foreclosure proceedings when applicable</li><li>Identify and recommend loans for charge off</li><li>Manage account restrictions and member's account services</li><li>Generate written communication when applicable</li><li>All other duties as assigned (Note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice)</li></ul>Requirements:<ul><li>High School Diploma or G.E.D.</li><li>Less than one year of collections, call center, or financial institution experience</li><li>Ability to maintain and exceed collector performance metric goals</li><li>Knowledge of various loan products (Auto/Mortgage/Unsecured)</li><li>Attention to detail</li><li>Ability to prioritize and manage multiple responsibilities</li><li>Excellent written and verbal communication abilities</li><li>Commitment to excellent customer/member service</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Call Center Representative: Collector

Job Description and RequirementsThe Cloud Information Security Analyst will performs tasks to implement and maintain the data security controls that are mandated by policies and regulations. Works closely with the Director of Security Operations to identify and recommends opportunities to implement, enhance, develop, and strengthen the IT Security Team.Research security vulnerabilities, implement security controls, configuration changes, patches and needed updates to resolve IT security issues. Essential Functions and Responsibilities:<ul><li>Serve as the central point of contact for IT Security for other Technology teams within the organization related to cloud technologies.</li><li>Assist with design and develop security architectures for Cloud and Cloud hybrid based systems.</li><li>Assist with design and implement Cloud-native architectures that will allow business requirements to be met with a minimal degree of risk to the organization.</li><li>Represent security in development and implementation of the overall enterprise Cloud architecture.</li><li>Works with infrastructure services, and application development organizations to choose appropriate cloud technology solutions.</li><li>Identifies, recommends, coordinates, and delivers timely knowledge to support teams regarding cloud security technologies, processes or tools.</li><li>Create, modify, and maintain cloud architectures documentation.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma or GED. Associates Degree in Information Technology, Information Security or Information Assurance preferred</li><li>One to three years of technical information security experience performing tasks as described in the job description and or three years hands on cloud and cloud hybrid systems</li><li>Previous experience in a Security Analyst role</li><li>Demonstrated Experience with assessment, development, implementation, optimization, and documentation of a comprehensive and broad set of security technologies such as (Secure Software development, Application Security, data protection, cryptography, key management, and identity access management</li><li>Knowledge of standard Cloud-native authentication mechanisms</li><li>Familiarity with deployment orchestration, automation, and security configuration management.</li><li>Experience working with cloud security and governance tools, cloud access security brokers (CASBs), and server virtualization technologies</li><li>Experience with enterprise applications (architecture, development, support, and troubleshooting)</li><li>Ability to perform threat modeling and design reviews to assess security implications and requirements for introduction of new technologies</li><li>Familiarity with O365 implementation and ongoing transitions</li></ul>Skills and/or Certifications and Licensing:<ul><li>Prefer relevant security certifications such as CompTIA Security+, CompTIA Linux+ or vendor related certifications from Microsoft or Cisco</li><li>Knowledge of standard Cloud-native authentication mechanisms </li><li>Familiarity with deployment orchestration, automation, and security configuration management.Experience working with cloud security and governance tools, cloud access security brokers (CASBs), and server virtualization technologies</li><li>Experience with enterprise applications (architecture, development, support, and troubleshooting)</li><li>Ability to perform threat modeling and design reviews to assess security implications and requirements for introduction of new technologies</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Cloud Security Analyst

Job Description and RequirementsThe Commercial Underwriter prepares detailed credit analysis on commercial credit requests to provide sufficient information to make sound credit decisions. &nbsp;Works closely with loan officers to prudently underwrite and structure commercial loans. &nbsp;Also responsible for credit decisions for loans within established credit authority.Essential Functions and Responsibilities:<ul><li>Works closely with loan officers to structure and underwrite commercial loans ranging in size from $750,000 to $15,000,000+.</li><li>Performs an impartial credit analysis and prepares credit memos for SBA 504 and 7a loans, commercial mortgages, lines of credit, term and equipment loans.&nbsp;</li><li>In conjunction with loan officers, presents loans to loan committee and resolves questions and concerns raised during loan discussions.&nbsp;</li><li>Discusses credit issues with members and prospective members to adequately complete loan presentations and annual loan reviews. &nbsp;</li><li>Recommend or approve risk ratings for new credit applications.</li><li>Spread borrower’s financial statements and/or tax returns to provide support of the financial analysis of the borrower, when needed. &nbsp;</li><li>Complete underwriting and presentation of credit memorandums for loan participations (purchases).&nbsp;</li><li>May assist the Portfolio Management team in completing annual loan reviews. &nbsp;</li><li>Serves as the go to source for questions related to Loan Policy and Procedures.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>Bachelors degree in Accounting, Finance or Economics</li><li>Minimum of one year previous work related experience</li><li>Previous experience in financial analysis, credit analysis or financial modeling required</li><li>Formal credit training and experience with loan origination software is preferred</li><li>Proficient with Microsoft Office applications including Excel and other financial modeling software is preferred&nbsp;</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status

Commercial Underwriter

Job Description and RequirementsThe IT Asset Management Analyst is part of the IT Asset Management (ITAM) team and will assist the IT Asset Supervisor in formulating the long term strategic management of the RBFCU IT assets. &nbsp;The position will be responsible for tracking, processing and documenting procedures, reclamation, and disposal of all IT hardware throughout the enterprise. Responsibilities include assisting teams with updating and maintaining the data integrity of the IVANTI Configuration Management Database (CMDB). &nbsp;In addition, the Asset Management Analyst assists the Desktop Support team, IT Service Desk personnel and Purchasing with planning and coordination of hardware. &nbsp;Essential Function &amp; Responsibilities:<ul><li>Applicant must possess at least three to five years’ experience in analytical capacity.</li><li>Working knowledge of a Service Management tool i.e. IVANTI, BMC Remedy, Service Now, etc.</li><li>Strong knowledge of asset management principles and concepts applicable to IT hardware, software, and inventory administration and control.</li><li>Working knowledge of software asset management policies, practices, technology, and licensing in the Windows Desktop platforms.</li><li>Strong conceptual technical background in Information Technology with a focus on infrastructure.</li><li>Willing to participates in moderate to highly complex projects within or outside of the department.</li><li>Strong research and data analysis skills with the ability to communicate results with colleagues and management.</li><li>Strong verbal/written communication and problem solving skills.</li><li>Strong organizational and time management skills necessary as well as ability to multi-task to meet deadlines.</li><li>Strong interpersonal, collaboration, and customer service skills.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma or GED. Some College - Computer Science, Info Sys Management</li><li>1-3 years' job-related experience in an analytical capacity</li><li>Function in a fast paced, office environment</li><li>Periodic travel by car or airplane with overnight stays</li><li>Hand/Finger dexterity</li><li>Able to lift 30+ pounds</li><li>Sit for an extended period of time</li></ul>Skills and/or Certifications and Licensing:<ul><li>IT Asset Management Certifications preferred (IAITAM)</li><li>Possess an excellent understanding of inventory management and analytic systems</li><li>Detail oriented with strong organizational, analytical and information gathering skills</li><li>Establish and cultivate a broad network of collaborative relationships both within, and outside the organization with strong oral and written communication skills</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

IT Asset Management Analyst

Job Description and RequirementsThe IT Identity and Access Management Analyst will create, maintain, and adhere to policies and procedures to ensure accurate provisioning and de-provisioning of all user accounts and permissions for RBFCU employees, Contingent Workers, Interns, and External Auditors. &nbsp;Perform Periodic Access Reviews (PAR) as identified by need and work with RBFCU and external auditors to provide verifiable evidence of compliance. &nbsp;Work with Business Units across Credit Union to establish accurate Role Base Access Control (RBAC) for users within the department. Construct workflows within enterprise IAM Solution for on boarding, off boarding, promotion, transfer as well as PARs for the Credit Union.Essential Functions and Responsibilities:<ul><li>Assist with the implementation and maintenance of the enterprise IAM solution.</li><li>Ensure system accounts are compliant for roles and authorizations; Central POC for systems access requests through enterprise IAM Solution.</li><li>Assist with the maintenance and creation of work flows within enterprise IAM solution.</li><li>Assist with the maintenance of enterprise PIM (Privileged Identity Manager).&nbsp;</li><li>Assist with testing of work flows for IAM and PIM solutions.</li><li>Helps identifies existing and emerging risks that stem from business activities and job roles.&nbsp;</li><li>Adherence to established SLAs, established processes, security controls and corporate policies.</li><li>Work with Systems Administrators, Business Units, and other Information Security groups to identify access for Least Privilege, Privileged Access, Roles, Segregation of Duty (SOD), and Role Based Access Control (RBAC).</li><li>Assist with the analysis of complex access requests in partnership with Business Units to ensure that the access is correct and complies with RBFCU standards and policies.</li><li>Assist with setup and integrate Single Sign on (SSO) for current and future applications.</li><li>Assist with process documentation and system access matrices.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma or GED; Associates Degree in a related field preferred</li><li>One to three years of experience in Information Security, Cybersecurity, Identity and Access Management and/or Information Technology with Information Security focus to include accountability for moderate to complex tasks and/or projects&nbsp;</li><li>Proficient understanding of leading IAM concepts such as Least Privilege, Privileged Access, Roles and Data Mining, Segregation of Duty (SOD), and Role Based Access Control (RBAC)&nbsp;</li><li>Ability to troubleshoot access related issues across more than one platform and multiple applications &nbsp;</li><li>Experience using an enterprise IAM solutions</li><li>Microsoft Active Directory to include creating queries</li><li>Creation/Modification/Deletion of user accounts across infrastructure applications and host based applications</li><li>Assist with multiple Periodic Access Reviews (PARs) for auditing purposes</li><li>Understands and used the concept of Role Based Access Controls (RBAC)</li><li>Document process and procedures</li><li>Ability to multi-task, quickly shift priorities and manage business needs in a rapidly changing, complex technical environment</li><li>Ability to troubleshoot moderate to complex tasks and incidents</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

IT Identity and Access Management Analyst

Job Description and RequirementsRandolph-Brooks Federal Credit Union is seeking candidates for full time employment opportunities with our Member Service Call Center team starting at $20.00/hour!The Member Service Call Center Representative will have the ability to work from home after a period of training and performance evaluations (time frame may vary). Training will take place at the Staples branch location:5253 S. Staples, Corpus Christi, Texas 78411. Applicants who work from home must reside within the State of Texas and have the capability of performing all of the work from their home in Texas.To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.<ul><li>Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).</li><li>Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment.</li></ul>As a Member Service Call Center Representative, you will provide exceptional service to members, non-members, branches and internal departments through multiple communication channels. Process a variety of transactions and inquires in accordance with policies, procedures, regulatory laws with supervision. Identify member needs and conduct all duties in a manner intended to enhance the brand and contribute to the growth of the Credit Union by recommending appropriate products/services and/or solutions to enhance member experience.Essential Functions and Responsibilities:<ul><li>Responsible for creating an exceptional member experience and non-members through all contact center channels.</li><li>Ability to communicate, multitask and operate contact center phone, email, and chat systems in a fast pace, high volume environment.&nbsp;&nbsp;</li><li>Use cognitive judgment to identify, analyze and address all inquiries while maintaining current working knowledge of RBFCU policies and procedures and regulatory laws.&nbsp;</li><li>Apply fraud detection techniques, submit debit card fraud claims and transaction disputes to maintain and safeguard member and credit union interests and sensitive information.</li><li>Assist and fulfill general member transactions and inquiries on behalf of various departments. Including, but not limited to, account research, balance inquiries, deposit account transactions, opening/updating accounts, provide online banking support, consumer loan inquiries and submitting applications, and mortgage inquiries.</li><li>Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU.</li><li>Educate and promote the use of self-service options available through RBFCU.org and RBFCU Mobile App.</li><li>Identify concerns, feedback, and record complaint entries to improve and enhance member experiences and the brand of RBFCU.</li><li>Works with department supervisors and displays accountability with real time decision making that directly impacts member interactions and accounts.</li><li>Strive to meet or exceed department goals and objectives through key performance indicators and core values.</li><li>Dedication to developing strong relationships with co-workers, management, and other departments.</li><li>Perform duties proficiently with utilizing the following software: DNA-Prod, DSI Avaya Marquee, Loans PQ, Workday, Calabrio, WireExchange, Onbase, Call Monitoring Software, Twilio, Twilio Cloud Alerts, Check Free.</li><li>All other duties as assigned (note: &nbsp;essential functions, responsibilities, and programs may change, or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma or GED</li><li>6 months of work experience in a Call Center or Financial Institution OR Customer Service</li><li>Must be able to work a flexible Monday-Saturday schedule (Hours of operation:&nbsp; Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.)</li><li>Must have good organizational, communication, interpersonal and sales skills, along with the ability to multi task and manage time effectively with a close attention to detail.</li><li>Attendance and promptness is pertinent</li><li>Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form</li><li>Ability to handle problems involving several concrete variables in standardized situations</li></ul> Skills:<ul><li>Must be proficient in using PC, Microsoft applications software, Internet Explorer, and other office equipment</li><li>To ensure expectation of service is upheld, must have good organizational, communication, interpersonal and sales skills</li><li>Capable of demonstrating the ability to multi-task, manage time effectively, be detail oriented, accept ownership, and adapt to needs of department</li><li>Self-initiate and apply logic to problem solve with few concrete variables</li><li>Attendance and promptness is pertinent</li></ul>Preferred:<ul><li>Bilingual (English/Spanish)</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

21 RBFCU Jobs