Audio-Visual Educational Specialist I

Audio-Visual Educational Specialist I

Job ID: 12370
Location: El Paso, TX
Full/Part Time: Full Time
Regular/Temporary: $RegTemp

About UTEP

UTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.

The University of Texas at El Paso is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 24,000 students are Hispanic, and more than half are the first in their families to go to college. UTEP offers 172 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America.

Position Information

Hiring Department: College of Health Science, Deans Office

Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.

Hours: 40 hours per week, standard Monday- Friday. Flexibility is seldomly required on evenings and weekends

FLSA status: Non-exempt

Earliest Start Date: As soon as possible.

Salary: $25,044 annually.

Required Application Materials:

• Resume
• Cover Letter
• List of three references

The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.



Purpose of Position

Responsible for assisting in teaching and supervising personnel who perform research and prepare materials in the field of audio-visual communications

Essential Functions

Plans, organizes, conducts, conferences, workshops, demonstrations, meetings, and classes concerning the application and utilization of audio-visual methods, materials, and devices.

Initiates projects, promotes utilization of materials, and conducts research in the audio-visual field.

Advises and assists in the selection, production, and supplying of audio-visual materials.

Participates as contributor and consultant to professional organizations and publications.

Originates public relation programs concerning audio visual communications.

Produces or directs the production of audio-visual materials.

Represents the department at meetings.

Helps plan the scheduling use and maintenance of audio-visual equipment.

Troubleshoots and performs minor repairs on equipment.

Trains personnel.

Complies with all State and University Policies.

Other duties as assigned.



Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Qualifications:

Education: Bachelor's degree within area of assigned responsibility. Bachelor's degree within area of assigned responsibility.

and

Experience: Three years related experience and training; or equivalent combination of education and experience. Occasional travel is required.

Preferred Qualifications:

Computer knowledge within area of responsibility preferred.

Preferred certificates, licenses, and registrations within area of assigned responsibility.

Bilingual (English/Spanish) preferred.

Knowledge, Skills & Abilities

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routing reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Additional Knowledge, Skills & Abilities Include:

Strong knowledge and ability to track and resolve client trouble tickets via phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, wireless connectivity, and related network connectivity.

Possess the capability to resolve client trouble tickets onsite in an independent manner.

Provide personal computer support and audio/visual, problem analysis, and hardware/software installation and configuration.

Knowledge and ability to work effectively with helpdesk ticket entry and tracking systems

Ability to work on special installation/configuration projects while managing assigned trouble tickets.

Review and evaluate requests to identify conference requirements and recommend plans for proposed Zoom/MS Teams by determining appropriate room, audiovisual, and presentation techniques and operational requirements.

Operate live Zoom/MS Teams sessions as required, meet all security policies and procedures, and properly close out sessions when completed.

Monitor Zoom/MS Teams equipment performance from the AV control room for the duration of the conference or meeting as required.

Able to provide AV support at events during work or after hours.

Excellent customer service skills in daily customer interaction to ensure productivity; provides individual feedback.

Able to speak, read, write, and understand English.

Able to train or instruct users/students on best practices to complete a technical task.

Be lawfully employable in the United States.

Possess a valid (State) driver's license and a good driving record.

Valid and current CompTIA Security+ or CompTIA Network+ Certification a plus.

Valid and Current Windows 10 Configuring or Windows 10 Certificate a plus

Person shall be capable of moving equipment such as computers and monitors, portable TV monitors, and equipment of similar size and weight, not to exceed 50 pounds. Other related tasks instructors shall be exposed to are recurring activities such as bending, crouching, stooping, stretching, reaching, or lifting items such as computers, printers, monitors, and boxes of cables or misc. items.

Ability to prioritize and to multi-task in a fast-paced environment. Ability to handle confidential information in a discreet, professional manner. A skill for attention to detail and accuracy is imperative. Able to meet deadlines. Excellent oral and written communication skills. Excellent organizational and analytical skills. An A+ Certification, Net+ Certification, and/or Windows 10 Certification is a plus.

Additional Information

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 50pounds.

The noise level for this work environment is usually moderate.

In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity / Affirmative Action Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, or sexual orientation and gender in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972.

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.


To apply, visit https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=2&JobOpeningId=12370&PostingSeq=1

jeid-a3392ed6487dc349ab0b6e30505b58bf