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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Role ObjectiveThe Field Strategic Expansion Manager sits within a geographical territory and is responsible for face-to-face business development and management of high revenue, low charge volume existing customers. This position proactively reaches out to customers to uncover opportunities, identify new product opportunities better suited for customer needs and establish American Express as the primary relationship. This is a field-based role in which in person engagement through face-to-face interactions is required with prospects/clients.Job ResponsibilitiesPlanning (10 – 20% of time)&nbsp;▪ Leverage various contact methods such as cold calling or in-person meetings to secure profitable sales through firm provided leads and contact-lists, no self-prospecting&nbsp;▪ All prospecting must be facilitated with integrity, and in accordance with our values, with a focus on profitably delivering solutions commensurate with the prospective clients needs.▪ Business travel is required with the expectation of 25-50% of time spent in-market with prospects and clients.Portfolio management (10 – 20% of time)&nbsp;▪ Turn leads into prospects (contacts who know you and are willing to share info on available opportunity), follow up with contacts in CRM database, and probe for potential opportunities with the prospects&nbsp;▪ Answer customer inquiries and bring in technical sales and product specialists to support technical implementation&nbsp;Client solution(20 – 30% of time)&nbsp;▪ Understand customer requirements and jointly develop solution in accordance with customer requests, bring in product specialists to meet with customer, and continue conversations to understand areas for improvement&nbsp;▪ Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)&nbsp;Negotiate and close (20 – 30% of time)&nbsp;▪ Successfully negotiate, and consensually move the prospect through the next phase of the acquisition cycle (e.g., underwriting) in accordance with applicable disclosures, terms and conditions&nbsp;▪ Reaffirm deal details, secure necessary signatures and upon deal completion successfully transition client to Field Account Development to nurture, assess and further expand relationship and volume&nbsp;Compliance (100% of time)&nbsp;▪ Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirementsKnowledge, Skills, Attributes, and ExperienceKnowledge and Skills&nbsp;Portfolio management&nbsp;▪ Manages a portfolio of customers, leveraging client data/analytics to plan and prioritize activities within large accounts&nbsp;Consultative selling&nbsp;▪ Effectively identifies client needs to configure solutions that address client requirements and deliver value&nbsp;Closing&nbsp;▪ Overcomes objections and resistance to proposed solutions with key client decision makers&nbsp;Influence &amp; persuasion&nbsp;▪ Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;Demonstrating value&nbsp;▪ Proactively and consistently demonstrates the value of partnering with American Express&nbsp;Results focus&nbsp;▪ Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks&nbsp;Market, industry, &amp; product knowledge&nbsp;▪ Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation&nbsp;Attributes▪ High learning agility&nbsp;▪ Intellectually curious&nbsp;▪ Collaborative and growth mindset&nbsp;▪ Personal accountability&nbsp;▪ Compliance focused&nbsp;Experience▪ Bachelor's degree preferred&nbsp;▪ Excellent sales experience, 5 - 7 years minimum&nbsp;▪ Experience partnering with clients across various markets / industries&nbsp;▪ Experience in a highly-regulated industrySalary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. &nbsp;&nbsp;American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Manager, Business Development (Sacramento)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Travel &amp; Lifestyle ServicesAmerican Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks. The Travel &amp; Lifestyle Services (TLS) business provides exclusive access, differentiated value, extraordinary service, and unrivaled expertise to premium Card Members seeking leisure or business travel, as well as a variety of lifestyle services. The TLS COE (Center of Excellence) is tasked with uniting the travel and lifestyle benefits and strategic travel partner relationships globally to create structured and focused plans towards advanced Card Member engagement with Amex travel benefits.Job DescriptionThe Revenue Management &amp; Analytics team within Amex Travel is a newly forming, fast-growth division that will play a key role in informing our global travel strategy, strengthening partner relationships, and catalyzing overall enterprise business growth through data driven insights and financial reporting.As the VP of Revenue Management &amp; Analytics, you will be responsible for leading data analytics and financial planning to inform marketing, partnerships, and product strategy across Amex Travel. In this critical role, the VP will lead a team of 20+ team members to proactively identify opportunities for driving stronger customer engagement &amp; loyalty and advancing our partner relationships with top travel brands.&nbsp;This VP will also lead the charge on elevating the travel benefit strategy globally. This will mean establishing a strong base of 1) analytics to demonstrate an understanding of customer behavior across travel partners and travel benefits, including lodging and air offerings, 2) leadership in revenue management strategy to optimize partner contracts and sales performance and 3) financial reporting to support the delivery of our next generation travel strategy.To achieve these ambitions, it is imperative that this leader builds strong relationships and collaborates effectively within TLS and with colleagues across the global card product and card marketing teams, leaders across Global Merchant &amp; Network Services, the TLS Servicing organization and global analytics teams. Effective collaboration with these enterprise stakeholders will ensure that we’re working across the company, as one Amex, to deliver travel benefits to our Card Members.&nbsp; Additionally, the VP will be a seasoned and strategic thought leader, willing to challenge the status quo using powerful insights from data analytics. The ideal candidate will have excellent interpersonal, communication, and presentation skills.Responsibilities:<ul><li>Develop a strategic roadmap in partnership with executive leadership to establish a robust air revenue management organization.</li><li>Collaborate with marketing, partnerships, and strategy teams to fully understand priorities and seek input from partners to strengthen deliverables and continue to develop more robust and on-point analytics.</li><li>Recruit, retain, and develop a new, global air revenue management team to grow and scale our distinguished air partners program.</li><li>Own and manage core revenue and analytics KPIs through dynamic dashboards, executive presentations, and progress tracking.&nbsp;</li><li>Develop robust processes for reporting dashboards and KPIs.</li><li>Establish and implement strategies that drive revenue growth generation among key customer segments and revenue centers.</li><li>Lead alignment and execution of revenue goals across TLS, ensuring integration with all departments.&nbsp;</li><li>Manage and prioritize demands for data, ad hoc analytics, and reporting from multiple collaborators, reallocating resources as necessary to ensure alignment with business priorities.</li><li>Partner with capabilities and other analytics teams across the organization to ensure the team is optimally using capabilities, data, and analytical platforms, as well as staying up to speed with new developments and techniques.</li></ul>Qualifications:<ul><li>Strong background in data-driven strategy, revenue management, and cross-functional leadership in a highly matrixed environment.</li><li>Extensive functional and technical understanding of pricing, trade investment, and product mix management.</li><li>&nbsp;Advanced analytical skills and strategic planning skills, with expertise in targeting, segmentation, reporting and measurement, multivariate analysis, modeling, sales, revenue management systems, pricing strategies and market analysis.</li><li>Experience with partner negotiations.&nbsp;</li><li>Ability to build strong relationships with internal and external business partners globally.</li><li>Outstanding collaboration skills, ability to work across teams regardless of reporting lines, to achieve joint outcomes.</li><li>Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical collaborators.</li><li>Bachelor’s degree in a quantitative field (e.g., statistics, engineering, math, science, economics, etc.). Advanced degrees preferred.</li><li>Minimum of 7-10 years in revenue management roles, including at least 3 years in a senior leadership position.</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Vice President, Revenue Management and Analytics

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Banking Product Development team is responsible for launching and managing internally built as well as partner sourced digital products and services that support American Express’ banking products. We play a central role in identifying customer needs, building unique experiences, and leading teams across the company to launch products.As part of that team, the Senior Associate Digital Product Management for Servicing Capabilities will play a key role driving the end-to-end functionality, user experience, and roadmap for the tools and platforms our Customer Care teams rely on to provide best-in-class service to our Checking and Savings customers.&nbsp;&nbsp;You will collaborate with internal and external stakeholders, acting as a single point of contact for product development.&nbsp; You will be a key player in the planning and execution of large scale servicing platform migrations, developing the next generation of servicing tools with an intuitive and powerful user experience for our front and back office Customer Care teams.&nbsp; You'll have direct access to our end users and the opportunity to see your work in use and hear feedback from our colleagues who use it.How will you make an impact in this role?&nbsp;In this role, you will:<ul><li>Partner with Product Management and Operations partners and the Global Servicing Group to define the servicing roadmap for front and back-office capabilities.</li><li>Coordinate with key stakeholders including GCO, Compliance, Privacy, and Risk teams to incorporate essential requirements.</li><li>Collaborate with product teams to ensure feature prioritization aligns with broader product and organizational goals&nbsp;</li><li>Ensure requirements are clearly documented and vetted by relevant stakeholders according to Banking Product Development team best practices</li><li>Author Capabilities, Features, and User Stories in Jira, ensuring that all requirements and acceptance criteria are clearly documented and organized</li><li>Assist with User Acceptance Testing, including <ul><li>Ensuring platform teams needed for test support are engaged</li><li>Leading calls with platform teams to diagnose defects and identify and document root causes</li><li>Meeting regularly with test execution leads to understand overall progress</li><li>Communicating overall testing status to stakeholders via daily and weekly status reports</li><li>Approving test cases and results</li></ul></li><li>Lead post-implementation testing, ensuring all necessary test cases are successfully executed and results documented</li><li>Mitigate project risks and manage resourcing needs; resolve impediments through escalation as needed</li><li>Collaborate with Product Management partners to assist the Global Servicing Group with detailed servicing procedures and customer representative training assets&nbsp;</li><li>Serve as the single point of contact for the Global Servicing Group and Servicing platform teams&nbsp;</li><li>Leverage feedback from customers and servicing representatives to iterate and drive product and process improvements&nbsp;</li></ul>Minimum Qualifications:<ul><li>1+ years of experience in Agile Product Development&nbsp;</li><li>Enthusiasm for exceptional products and services, and excellence in your work.</li><li>Ability to empathize with the customer service representatives who rely on the digital tools we provide as well as Amex’s customers who use our products and may interact with our servicing teams.</li><li>Excellent communication skills across globally distributed teams, with the ability to engage, influence, and inspire partners to drive collaboration and alignment</li><li>Ability to articulate existing product functionality and requirements for new enhancements. You are known as a businessperson who can speak both tech and business languages.</li><li>Curiosity and hunger to know how things work, and the ability to use that knowledge to make connections and find opportunities for continuous improvement</li><li>Deep understanding of technology and product development processes</li><li>An entrepreneurial mindset and a bias toward action</li><li>Highly organized, taking individual initiative and accountability for getting results</li><li>Strong project management skills&nbsp;</li><li>Bachelor’s degree</li></ul>Preferred Qualifications:&nbsp;<ul><li>Experience with Banking functions and product development</li><li>Experience with Servicing-specific capabilities and product development</li><li>Experience working with external partners</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positionsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Associate-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Banking Product Development team is responsible for launching and managing internally built as well as partner sourced digital products and services that support American Express’ banking products. We play a central role in identifying customer needs, building unique experiences, and leading teams across the company to launch products.As part of that team, the Senior Manager Product Development for Servicing Capabilities will play a key role driving the end-to-end functionality, user experience, and roadmap for the tools and platforms our Customer Care teams rely on to provide best-in-class service to our Checking and Savings customers.&nbsp; You will collaborate with internal and external stakeholders, acting as a single point of contact for product development.&nbsp; You will be a key player in the planning and execution of large scale servicing platform migrations, developing the next generation of servicing tools with an intuitive and powerful user experience for our front and back office Customer Care teams.&nbsp; You'll have direct access to our end users and the opportunity to see your work in use and hear feedback from our colleagues who use it.How will you make an impact in this role?&nbsp; In this role, you will:<ul><li>Partner with Product Management and Operations partners and the Global Servicing Group to define the servicing roadmap for front and back-office capabilities.</li><li>Coordinate with key stakeholders including GCO, Compliance, Privacy, and Risk teams to incorporate essential requirements.</li><li>Collaborate with product teams to ensure feature prioritization aligns with broader product and organizational goals&nbsp;</li><li>Ensure requirements are clearly documented and vetted by relevant stakeholders according to Banking Product Development team best practices</li><li>Author Capabilities, Features, and User Stories in Jira, ensuring that all requirements and acceptance criteria are clearly documented and organized</li><li>Lead User Acceptance Testing, including <ul><li>Ensuring platform teams needed for test support are engaged</li><li>Leading calls with platform teams to diagnose defects and identify and document root causes</li><li>Meeting regularly with test execution leads to understand overall progress</li><li>Communicating overall testing status to stakeholders via daily and weekly status reports</li><li>Approving test cases and results</li></ul></li><li>Lead post-implementation testing, ensuring all necessary test cases are successfully executed and results documented</li><li>Mitigate project risks and manage resourcing needs; resolve impediments through escalation as needed</li><li>Collaborate with Product Management partners to assist the Global Servicing Group with detailed servicing procedures and customer representative training assets&nbsp;</li><li>Serve as the single point of contact for the Global Servicing Group and Servicing platform teams&nbsp;</li><li>Leverage feedback from customers and servicing representatives to iterate and drive product and process improvements&nbsp;</li></ul>Minimum Qualifications:<ul><li>At least two years of experience in Agile Product Development&nbsp;</li><li>Enthusiasm for exceptional products and services, and excellence in your work.</li><li>Ability to empathize with the customer service representatives who rely on the digital tools we provide as well as Amex’s customers who use our products and may interact with our servicing teams.</li><li>Excellent communication skills across globally distributed teams, with the ability to engage, influence, and inspire partners to drive collaboration and alignment</li><li>Ability to articulate existing product functionality and requirements for new enhancements. You are known as a businessperson who can speak both tech and business languages.</li><li>Curiosity and hunger to know how things work, and the ability to use that knowledge to make connections and find opportunities for continuous improvement</li><li>Deep understanding of technology and product development processes</li><li>An entrepreneurial mindset and a bias toward action</li><li>&nbsp;Highly organized, taking individual initiative and accountability for getting results</li><li>Strong project management skills&nbsp;</li><li>Bachelor’s degree</li></ul>Preferred Qualifications:&nbsp;<ul><li>Experience with Banking functions and product development</li><li>Experience with Servicing-specific capabilities and product development</li><li>&nbsp;Experience working with external partners</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positionsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Digital Product Management

American Express invites you to share your resume so that you can be considered for future Manager and Senior Manager (Band 35) opportunities within the Corporate Function Control Management team at American Express National Bank (AENB).You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues.&nbsp;American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:·Issuing and servicing charge and credit cards for the consumer and small business segments;&nbsp;·Offering commercial loans to small and midsized merchants, as well as installment loans to consumers;&nbsp;·Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.The Corporate Function Control Management Team within AENB will serve as the business unit Control Management function for several corporate groups including Corporate Affairs &amp; Communications (CA&amp;C); Colleague Experience Group (CEG), General Counsel’s Organization (GCO); Global Risk &amp; Compliance (GRC); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).AENB is looking for Managers and Senior Managers for roles within following teams:Control Management Governance &amp; Reporting Team:The objective of the AENB Control Management Governance &amp; Reporting team is to establish the Operational Risk and Controls strategy for AENB, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.Control Management Risk ID, Assessment &amp; Testing Team:The objective of the AENB Control Management Risk ID, Assessment, Testing &amp; Reporting team is to identify, assess and mitigate Operational Risk within BU processes for AENB to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.Control Management Issues, Events &amp; Remediation Team:The objective of the AENB Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.Control Management Process Risk Reduction Team:The objective of the AENB Control Management Process Risk Reduction team is to directly engage in the continual improvement of business processes to mitigate operational risks and steps in when noteworthy issues or events occur, and subsequently deploy resources to remediate at scale.Required Qualifications:·(Manager: 3+ Years) (Senior Manager: 4+ Years) experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities·Strong project management, communication, and interpersonal skills·Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards·Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectivelyPreferred Qualifications:·Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous·Experience in at least one of the following:oTranslating operational risk strategy and appetite into execution guidelinesoTracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholdsoOversee the implementation of the operational risk governance frameworksoCommunicating and ensuring understanding and adherence to operational risk procedures and standardsoFacilitating the operational risk exam management processes·Experience in financial services industryORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Future Opportunities - Manager & Senior Manager, Control Management (AENB)

American Express invites you to share your resume so that you can be considered for future Analyst and Senior Analyst (Band 30) opportunities within the Corporate Function Control Management team at American Express National Bank (AENB).You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues.&nbsp;American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:·Issuing and servicing charge and credit cards for the consumer and small business segments;&nbsp;·Offering commercial loans to small and midsized merchants, as well as installment loans to consumers;&nbsp;·Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.The Corporate Function Control Management Team within AENB will serve as the business unit Control Management function for several corporate groups including Corporate Affairs &amp; Communications (CA&amp;C); Colleague Experience Group (CEG), General Counsel’s Organization (GCO); Global Risk &amp; Compliance (GRC); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).AENB is looking for Analysts and Senior Analysts for roles within following teams:Control Management Governance &amp; Reporting Team:The objective of the AENB Control Management Governance &amp; Reporting team is to establish the Operational Risk and Controls strategy for AENB, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.Control Management Risk ID, Assessment &amp; Testing Team:The objective of the AENB Control Management Risk ID, Assessment, Testing &amp; Reporting team is to identify, assess and mitigate Operational Risk within BU processes for AENB to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.Control Management Issues, Events &amp; Remediation Team:The objective of the AENB Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.Control Management Process Risk Reduction Team:The objective of the AENB Control Management Process Risk Reduction team is to directly engage in the continual improvement of business processes to mitigate operational risks and steps in when noteworthy issues or events occur, and subsequently deploy resources to remediate at scale.Required Qualifications:<ul><li>(Analyst: 1-2 Years) (Senior Analyst: 2+ Years) experience in operational risk management (e.g., within Risk and/or Internal Audit function). Understanding of critical operational risk management lifecycle activities</li><li>Project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:<ul><li>Translating operational risk strategy and appetite into execution guidelines</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds</li><li>Provide administrative support of implementing the operational risk governance frameworks</li><li>Supporting of creating, communicating and ensuring understanding and adherence to operational risk procedures and standards</li><li>Assisting the operational risk exam management processes</li></ul></li></ul>ORMCMSalary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Future Opportunities - Analyst & Senior Analyst, Control Management (AENB)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Commercial Services (GCS) is the global leader in providing payments solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, we have created the Corporate Card Product Management team under the Corporate Program Product Management organization to centralize strategic aspects that impact the value prop of our Corporate Green, Gold, and Platinum Cards such as product strategy, benefits management, spend enablement, and operations. This Senior Analyst will be part of the Corporate Card Product Management team and will own key reporting and competitive intelligence, uncover Card value prop opportunity areas, and lead select Card benefit programs.Key Responsibilities:<ul><li>Become a Corporate Payments industry expert by analyzing internal reporting/surveys and the external landscape and lead the effort to uncover themes, trends, and opportunity areas</li><li>Deliver these insights to Product Managers to enable them to make data-driven decisions that will help drive P&amp;L growth</li><li>Identify key questions and hypotheses that will help the team prioritize their research efforts</li><li>Manage our shipping/courier Corporate rebates program, by acting as the day-to-day liaison with the partner, helping design marketing offers, and testing into new ideas based on campaign results</li><li>Develop, update, and manage Corporate Card content across channels to ensure our value prop is appropriately represented</li><li>Partner cross-functionally to ensure stakeholders understand the value of our Corporate Card program and help answer partner questions</li><li>Assist with the PMO and thought leadership of strategic projects occurring across the team</li></ul>Minimum Qualifications:<ul><li>2+ years of experience in product management, project management or in the financial service industry&nbsp;</li><li>Excellent relationship management and communication skills with the ability to collaborate across large cross functional teams</li><li>Analytical skills with comfort identifying key themes and insights from reporting</li><li>Excellent project management, organization, and prioritization skills with attention to detail</li><li>Positive, proactive and a team player</li><li>Curiosity, a willingness to learn &amp; a sense of ownership and accountability</li><li>Bachelor's degree or equivalent years of experience</li><li>NYC-based</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Corporate Card Product Management

You Lead the Way. We’ve Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.As part of the Global Merchant &amp; Network Services group (GMNS) the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide. We are driving a strategic, multi-year transformation to modernize our Acquirer solutions to build innovative products, services, and capabilities that will anticipate our merchant and acquiring partner’s needs.Reporting to the Director of Acquirer Platform Transformation (APT) – Product Management, this newly created role the Associate, Acquirer Product Management (APT), will have the exciting opportunity to be part of a key strategic priority for the GMNS business. This team is responsible for evolving the strategic agenda focused on how we are modernizing and transforming our Acquiring products and processes globally. This includes setting the strategy, defining future use cases, ensuring our current roadmap enables the business for the future, and identifying opportunities to provide differentiated value to our Merchants and Partners.As a key member of this team, your responsibilities will include:<ul><li>Assist in defining products and services that provide value and a seamless customer experience </li><li>Continually refine prioritization to maintain product roadmaps including sustaining a backlog of features.</li><li>Partner with Product Delivery teams to design, validate, and execute new solutions while ensuring roadmap execution.</li><li>Collaborates with stakeholders and deliver teams to define trackable success metrics to enable analytic-driven decision-making</li><li>Support market readiness of product releases including preparation and deployment of documentation and training to ensure successful adoption.</li></ul>The successful candidate will have the following:<ul><li>Intellectual curiosity: High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills and ability to deal with ambiguous or undefined problems.</li><li>Highly collaborative: Ability to collaborate and build strong relationships with internal and external stakeholders to influence, inspire and deliver value beyond traditional means.</li><li>Great attitude: High energy, an optimistic attitude, eagerness to learn, high level of accountability and a good sense of humor.</li><li>Experience: Background in Product Management and an understanding of the payments industry, preferably including merchant acquisitions; 2+ years of experience in Product Management and/or Product Development preferred.</li><li>Education:Bachelor's degree required; Bachelor's (or comparable experience) in Business, Economics or Marketing is highly preferred.</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Associate, Acquirer Product Management (APT)

<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The Consumer Banking Organization’s mission is to become essential to Members lives by providing Everyday Banking products with unparalleled value, service, and convenience while also serving as a key source of funding for the Company. With an industry-leading value proposition, the debit card is first-of-its-kind for AXP and a product differentiator for the checking account. The Senior Analyst, Product Management, will be an essential part of the core team designing and executing on debit and cash strategy. This person will contribute to enabling the value proposition and product features, as well as partnering cross-functionally to lead key projects. With a focus on driving growth and adoption, this role is an incredible opportunity to support the strategic roadmap for the product, ensure flawless execution of feature launches, contribute to issue remediation for existing features and identify future enhancements that meets customers’ current and emerging needs.How will you make an impact in this role?<ul><li>Collaborate to design and launch new debit features to meet customer needs and drive innovation in the marketplace</li><li>Maintain processes across multiple projects and collaborators to support best in class customer experiences</li><li>Manage scorecards and monitor key success metrics and performance for debit, cash and MR engagement </li><li>Develop strong partnerships and collaborate with stakeholders within Product Development, GMNS, MR, GCO &amp; Compliance, Servicing and Marketing </li><li>Derive insights from customer touchpoints, external environment and competitive set</li></ul><h4>Minimum Qualifications</h4><ul><li>2+ years of professional experience</li><li>Bachelor’s degree</li><li>Action-oriented, entrepreneurial spirit &amp; thrives in a fast-paced environment with the ability to stay calm under pressure and flexible amidst change </li><li>Team player with a passion to build the best customer experience for our Card Members </li><li>Strong interpersonal, leadership and influencing skills with the ability to work with partners across different functions and communicate with all levels of colleagues </li><li>Solution-oriented thinker, with ability to proactively identify areas of opportunity and drive results</li><li>Demonstrated project management skills and ability to lead multiple projects and priorities </li><li>Strong analytical and financial acumen</li></ul><h4>Preferred Qualifications</h4><ul><li>Product management experience preferred</li><li>Intellectual curiosity within the Banking space and understanding of the external landscape&nbsp;</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior  Analyst - Debit and Cash Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Who We AreThe U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp;&nbsp;&nbsp;The American Express global dining team sits within the USCS organization. Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global Software as a Service (SaaS) platforms, built on the promise of access and unforgettable experiences.&nbsp;&nbsp;&nbsp;&nbsp;Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.&nbsp;&nbsp;&nbsp;&nbsp;About the TeamThe Integration Strategy &amp; Project Management team is a new team within the Global Dining organization tasked with strategically integrating acquired assets and talent. &nbsp;This team has overall accountability for the end-to-end project management and deliverables tied to these acquisitions, as well as continuously evolving the integration function through best practices &amp; lessons learned.&nbsp;&nbsp; The team works in partnership with senior stakeholders, cross-enterprise partners and the broader Resy leadership team that oversees marketing, technology, product, customer experience and culture. About the RoleThe Manager/Senior Manager, Integration Planning &amp; Project Management will be responsible for project management of integration planning efforts, bringing together Resy and newly acquired dining platforms/organizations.&nbsp; The successful candidate will be partnering with internal and external partners to organize and manage key workstreams and integration planning efforts. This role will be a key point of connectivity across and within workstreams focused on product strategy, go-to-market efforts, cultural transformation &amp; communications, risk &amp; controls, and vendor agreements. They will also contribute to developing workstream deliverables as needed.&nbsp;&nbsp;This role will report into the Director, Integration Planning &amp; Project Management, providing broader thought leadership and support as needed.&nbsp;Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Oversee acquisition integration governance processes by collaborating with internal and external partners to collect and action on feedback and requirements&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Serve as PMO across key cross functional initiatives that will enable Global Dining to grow and improve operations and integration activities across acquisitions&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Pro-actively anticipate project risks and issues and ensure that appropriate mitigation planning is in place to avoid negative outcomes&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contribute to continual process improvement or re-engineering activities to increase agility and speed to market&nbsp;Qualifications:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Problem-solver and self-starter who operates with a sense of urgency in an often ambiguous environment&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent project management skills with a track record of successfully delivering results on complex, large-scale, cross-functional initiatives&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Relationship-builder with collaborative skills to partner with a diverse set of colleagues&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Outstanding written communication skills (e.g. emails, slide writing), and oral communications skills (e.g., personal presence, executive presence, facilitate decision making) with composure required to effectively communicate to senior leaders&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;4 - 5+ years of work experience&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Bachelor's Degree or equivalent experienceSalary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

686 Project Management / Professional Services Jobs